Customer Service Representative

1 week geleden

Amsterdam, Noord-Holland, Nederland Ofi Voltijd
Taken en verantwoordelijkheden
Job Role Summary

To strengthen our passionate EMEA spices team, we are looking for a pro-active Customer Service Representative. The purpose of this role is providing an outstanding service our customers: ensuring our spices are being delivered to our customers, fulfilling their expectations. This also means going the extra mile to satisfy the customer if required. You will be close collaborating with Sales, Supply Chain, Quality, production and our external warehouse globally. This role is positioned at centrally located office in Amsterdam, The Netherlands.

Key Responsibilities
  • Process customer purchase orders within the agreed timeframe.
  • Releasing goods for delivery, arrange warehouse and logistic instructions for the deliveries and communicate this with the customer. 
  • Ensuring accurate and timely presentation of shipping documents (including sales invoices, bills of lading, CMR, etc.).
  • Follow up on escalations from the finance team on overdue invoices.
  • Take ownership of issues regarding delivery or collection, following up with customer and logistic partners to ensure a fast resolution. 
  • Ensure that QA complaints are handled properly in close cooperation with the QA teams.
  • Handling queries from the sales team and customers. Resolving them promptly and in line with the business service level agreements. 
Required Qualifications
  • HBO education degree or higher, preferably in supply chain or comparable by experience.
  • 1-3 years of experience in an operational Customer Service.
  • Experience in a diverse environment.
  • Good understanding of global supply chain processes.
  • Able to prioritize while keeping a helicopter view.
  • Detail oriented.
  • A hands-on, and no-nonsense attitude.
  • Decisive, stress resilient and strong communication skills.
  • Fluent in English, French is strong preferred and other EU language is a plus.
  • Experience with ERP-systems (SAP is a plus).
  • Proficiency with Microsoft Office, in particular Microsoft Excel.
Preferred Qualifications
  • Experience in food industry.
  • Eyes on details.
  • Data analysis skills.
  • Pro-active 

Profiel kandidaat
Key Responsibilities
  • Process customer purchase orders within the agreed timeframe.
  • Releasing goods for delivery, arrange warehouse and logistic instructions for the deliveries and communicate this with the customer. 
  • Ensuring accurate and timely presentation of shipping documents (including sales invoices, bills of lading, CMR, etc.).
  • Follow up on escalations from the finance team on overdue invoices.
  • Take ownership of issues regarding delivery or collection, following up with customer and logistic partners to ensure a fast resolution. 
  • Ensure that QA complaints are handled properly in close cooperation with the QA teams.
  • Handling queries from the sales team and customers. Resolving them promptly and in line with the business service level agreements. 
Required Qualifications
  • HBO education degree or higher, preferably in supply chain or comparable by experience.
  • 1-3 years of experience in an operational Customer Service.
  • Experience in a diverse environment.
  • Good understanding of global supply chain processes.
  • Able to prioritize while keeping a helicopter view.
  • Detail oriented.
  • A hands-on, and no-nonsense attitude.
  • Decisive, stress resilient and strong communication skills.
  • Fluent in English, French is strong preferred and other EU language is a plus.
  • Experience with ERP-systems (SAP is a plus).
  • Proficiency with Microsoft Office, in particular Microsoft Excel.
Preferred Qualifications
  • Experience in food industry.
  • Eyes on details.
  • Data analysis skills.
  • Pro-active 

Geboden wordt

At ofi you will get a position in one of the fastest growing and most sustainable companies in the food and agri-industry. You will have a high responsibility and will start in a very entrepreneurial, open and informal organization with regular social events.

ofi offers the following company benefits:

Competitive salary;

  • Discretionary incentive scheme;
  • This position requires on-site work at our location in Amsterdam
  • Flexible working hours;
  • 25 Vacation days per annum and opportunity to buy 10 extra;
  • Home/work travel allowance;
  • Company pension scheme;
  • Collective medical insurance with company contribution;
  • Company fitness;
  • Company sponsored bike scheme;
  • Collective insurances.

more information

  • Customer Service Representative

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland Infoplus Technologies UK Limited Voltijd

    Job Summary:As a Customer Service Representative, you will play a key role in delivering exceptional customer service and support, resolving complex technical issues and escalating when necessary.You will be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

  • Customer Service Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Blue Lynx Voltijd

    Our client is an innovative software development company that provides effective workflow solutions for other businesses by creating great experience and increasing productivity. They are currently looking for a Customer Support Communications Representative to join their expanding team in Amsterdam. As a Customer Support Team Member specialising in...

  • Customer Service Representative

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd € 2.600 - € 3.400

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.Your primary goal will be to turn our...

  • Customer Service Communications Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Blue Lynx Voltijd

    Our client is an innovative software development company that provides effective workflow solutions for other businesses by creating great experience and increasing productivity. They are currently looking for a Customer Support Communications Representative to join their expanding team in Amsterdam. As a Customer Support Team Member specialising in...

  • French Customer Service Representative regio Amsterdam

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Robert Walters Voltijd

    Do you have experience as a Customer Service Representative? Would you love to work for an international company in Amsterdam? Do you speak French and English fluently? Then you might be the French Customer Service Representative we're looking forFor more than a century, the people of this company have transformed crops into products that serve the vital...

  • French Customer Service Representative regio Amsterdam

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Robert Walters Voltijd

    Do you have experience as a Customer Service Representative? Would you love to work for an international company in Amsterdam? Do you speak French and English fluently? Then you might be the French Customer Service Representative we're looking forFor more than a century, the people of this company have transformed crops into products that serve the vital...

  • Customer Service Representative

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland SoloProtect NL Voltijd

    Are you a multilingual customer service professional looking for an exciting opportunity in a dynamic international company? SoloProtect B.V. is looking for a Customer Service Representative to join our European team in Roermond, The Netherlands. In this role, you will be responsible for delivering world-class customer support to our European client base....

  • Dutch and German Customer Service Representative

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland SoloProtect NL Voltijd

    SoloProtect NL is a dynamic international company dedicated to providing safety devices and services to lone workers across various sectors. We are currently seeking a highly skilled and multilingual customer service representative to join our European team in Roermond, The Netherlands.Key ResponsibilitiesIn this role, you will be responsible for:Engaging...

  • Customer Service Representative Dutch and French speaking

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    As a customer service representative, you will be the first point of contact for our client's customers and potential prospects, ensuring they have an excellent user experience. Together with the As a customer service representative, you will be the first point of contact for our client's customers and potential prospects, ensuring they have an excellent...

  • Amsterdam Customer Service Representative

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland GitMax Voltijd

    GitMax seeks a skilled Amsterdam Customer Service Representative to join their team and provide exceptional customer support and services.This role offers a unique opportunity to work in a dynamic environment, collaborating with international teams and contributing to business growth.The ideal candidate will possess strong communication and problem-solving...

  • Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Grafton Recruitment Voltijd

    DO YOU SPEAK ENGLISH, FRENCH AND DUTCH? Then we have a new Customer Service Specialist opportunity for you in Landsmeer Salary: Up to €2,900/month Position: Customer Service Specialist - Order Management Location: Landsmeer, Amsterdam Area, North Holland, Netherlands Contract: Potential for a permanent position Work Model: Full-time, 40 hours per week,...

  • Customer Service Representative

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Grafton Recruitment Voltijd

    DO YOU SPEAK ENGLISH, FRENCH AND DUTCH? Then we have a new Customer Service Specialist opportunity for you in LandsmeerSalary: Up to €2,900/monthPosition: Customer Service Specialist - Order ManagementLocation: Landsmeer, Amsterdam Area, North Holland, NetherlandsContract: Potential for a permanent positionWork Model: Full-time, 40 hours per week, Hybrid...

  • Customer Service Representative Air Import

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Morrison Express Voltijd

    Morrison Express Corporation has grown into a leading global provider of freight forwarding and logistics services. We proudly treat Fortune 500 customers, medium and smaller local customers with the same care and dedication around the world. Morrison is specialized in the semiconductor, electronics and automotive segments. Our Contract Logistics Services...

  • Customer Service Representative

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland Wescents BV Voltijd

    About Wescents BVWe are a leading distributor of niche perfume brands in the BENELUX and DACH regions. Our goal is to provide exceptional service to our customers.Your RoleProcess customer orders into our system.Maintain customer communication via email and phone to confirm orders, answer inquiries, and resolve issues.Monitor deliveries and update customers...

  • Customer Service Order Specialist

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland Wescents BV Voltijd

    We are looking for a skilled professional to join our team as an Order & Customer Support Representative. In this role, you will play a critical part in ensuring our customers receive exceptional service. Your responsibilities will include assisting with order processing, customer communication, and administrative tasks.About Us:We collaborate with exclusive...

  • Customer service agent

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland YoungCapital Voltijd

    **Dynamic Career Opportunity**We are seeking a skilled customer service agent to join our innovative team. As a part-time German-speaking representative, you will be responsible for handling customer inquiries and providing exceptional support via YoungCapital in Leusden.Key Responsibilities:Handle customer inquiries and provide timely resolutionsOffer...

  • B2B Customer Service Representative

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    Are you immediately available for the coming 6 months + extension?Do you have strong experience with SAP?Over onze klantOur client is an established company in the Retail industry. They are known for delivering high-quality products to customers worldwide.With a strong focus on customer satisfaction and operational efficiency, they are looking for an...

  • Customer Service Representative

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland CLdN Voltijd

    Krijg jij energie van contact met klanten en het oplossen van complexe vraagstukken voor de klant? Ben je op zoek naar een nieuwe uitdaging bij een internationale logistieke organisatie? Dan is CLdN Cargo B.V . op zoek naar jou Wij zoeken een enthousiaste teamplayer om de afdeling Customer Service te versterken. Over CLdN CLdN is een toonaangevende...

  • Customer Service Ambassador

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland SoloProtect NL Voltijd

    About the RoleWe are seeking a highly organised and proactive individual to join our European team as a Customer Service Representative in Roermond, The Netherlands.As a key member of our service delivery team, you will be responsible for delivering exceptional customer support across Europe, working closely with key account contacts to optimise service...

  • Customer Development Representative

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

    Description It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...