Customer Service Representative

4 dagen geleden


Amsterdam, Noord-Holland, Nederland ChannelDock Voltijd
About ChannelDock

ChannelDock is a cutting-edge SaaS platform that empowers e-commerce sellers and fulfillment centers to efficiently manage their operations across multiple sales channels. Our innovative inventory synchronization and order processing solutions ensure seamless order fulfillment and stock management.

About the Role

We are seeking a highly skilled Support Specialist to join our team. As the first point of contact for our users, you will play a crucial role in delivering exceptional customer support, resolving technical issues, and guiding users in making the most of our platform.

Key Responsibilities
  • Provide timely and effective support via email, chat, and phone to assist users with platform-related questions and troubleshooting issues.
  • Analyze and resolve technical and operational problems, collaborating with the development team when necessary.
  • Educate customers on best practices for using ChannelDock to maximize the value of our platform.
  • Create and maintain help articles, FAQs, and troubleshooting guides to enhance self-service options for users.
  • Gather user feedback, identify recurring issues, and suggest improvements to enhance the platform and customer experience.
  • Work closely with the product, sales, and development teams to ensure smooth onboarding and issue resolution for customers.
  • Identify opportunities to improve internal support processes and contribute to building a more efficient customer service experience.
Required Skills and Qualifications
  • Experience in customer support, preferably in SaaS, e-commerce, or logistics.
  • Strong problem-solving skills and the ability to communicate complex topics in a clear, simple manner.
  • Fluent in Dutch and English (German is a plus).
  • Able to multitask and work efficiently in a fast-paced environment.
  • A customer-first mindset with a passion for helping users succeed.


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