Procurement Director Operation Team

4 weken geleden


Amsterdam, Noord-Holland, Nederland Packsize Voltijd
Customer Operations Coordinator

We are looking for the next talented member of the Customer Operations Team. This role is a key part of an extraordinary team that delivers customer WOW each day This role will specialize in the customer experience related to general customer service, order processing, and fulfillment a ensure our customers are taken care of from PO to delivery.

Customer Service
Place primary focus on delivering superior customer service as a member of the Customer Operations team.
The best candidate will strive to build and maintain relationships with internal and external customers, own the role of providing customer wow, troubleshoot customer issues and resolve them completely, and obtain product knowledge (during training) to ensure the information provided to customers is accurate.
Vendor Management
Daily interaction with vendors and suppliers in a third-party or drop-ship scenario including order confirmations, handling delays, date changes, expedited request and quality issues.
Inventory Management
The best candidate will understand inventory and warehouse management concepts, and be able to monitor inventory levels to ensure service level agreements are always achievable.
This position will require daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

Experience in customer service, supply chain, procurement, logistics coordinator, or similar is preferred.
Bachelor's Degree preferred, or equivalent combination of education, training, and experience.
Experience in packaging/manufacturing/transportation/supply chain is a plus.

Exceptional Customer Service experience and skill set.
Must be willing to work in a team atmosphere
Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (S Salesforce, BluJay), and BI Tools/Reporting.
Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc
Ability to learn new software programs and processes with ease.

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