Regional Operational Manager
1 week geleden
CEMEA Head Ops support Cargo
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. You, as our Regional Operations Support Manager for Cargo
Manage, monitor and support all aspects of the day-to-day activities of the Ops Support group, implementation of all corporate SPI standards, providing stations guidance while making recommendations to Head Ops support on all operational aspects (Budgeting/Actuals, Resource Planning, Ops Processes & Tools, Performance management, Quality, Training & Safety.
Act as Operations support on the ground as required to support daily operations in any assigned country in the region as required.
Ensure SPI Integrated Ops Management System is known & applied (Ops/Training/Safety Policies) and all relevant employees have access to it.
Support the yearly Ops Budgeting process, challenge stations (FTEs, hours, overtime, absences) and make recommendation for efficiency gains to Head of Ops Support Cargo and country MD's.
Support the monthly Ops Reporting & Forecasting process (productivity, quality, workforce), ensure accurate station reporting into DCM and challenge the results.
Support "Resource planning & rostering"; helping to propose more efficient engagement standards, perform scenario calculations for customers & tenders - ensure compliance of all stations to SPI method.
Support a high-quality performance management in the country based on SMM (Station Managers Manual)
Support stations to implement KPI Culture, e.g. provide daily data out of systems & standardized daily station performance scorecard, focusing on Cargo iQ at the various stations and drive improvements.
Support stations to implement KPI Culture, e.g. provide daily data out of systems & a standardized daily station Dashboard for main SPF KPIs, with special focus on safety standards and culture.
Measure and manage quality based on customer SLAs and SPI standards and make suggestions on process changes in order to improve quality levels.
Finance (Budgets, Actuals, Forecasts, Tender), HR (FTE planning, rostering, T&A), IT (Ops tools, interfaces, mobile solutions)
Drive efficiency and cost management in all areas of operations, e.g. implementing new Technologies to drive cost reduction through automation
Lead, evaluate and develop a team within operations support.
Support Commercial activities with customers and partners.
Support new station startups.
Deviations in planning versus actuals
Training Compliance
Bachelor's degree or equivalent
Excellent English communication skills including written, verbal, interpersonal and presentation.
Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals.
Excellent knowledge of IT tools (data analysis, tracking and reporting)
When you do, please send your resume in English via the Apply button.
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.
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