Parttime Customer Service Specialist
1 week geleden
German-speaking Customer Service Specialist position at Momoyoga. Join us on our journey to serve and support the global yoga community We're Momoyoga, an international team with big dreams. Founded in 2016 in the Netherlands, we're on a mission to create a home for every yoga studio and teacher by making the best management software for yoga professionals worldwide. Since then, more than a million yogis have booked over 20 million yoga classes in more than 60 countries. Momoyoga already has a leading position in several European countries, and we aim to become the market leader in Europe and the go-to software for yoga professionals worldwide. As Customer Service Specialist, you will be the primary point of contact for our customers. Provide support and answer questions regarding our customers' accounts via email and our socials. Onboard new customers and teacher training schools onto Momoyoga. Be part of a close-knit and international team (+/-16 people). You will be a part of our Customer Success team. Many weekly and monthly events are all-team gatherings; Want to get a sense of our team culture? Every year, we take the whole team on a retreat for two days of yoga and connection. Your role will involve daily communication with our international customers, so we're looking for someone who is a native German speaker and fluent in English. Someone who goes the extra mile and looks beyond mere customer support. Someone who can work independently, but is also a team player. Someone who lives within a radius of 100km from Tilburg (the Netherlands). Is this role only part-time? Can I work remotely? This is a part-time position for 20 hours per week. As customer support is part of our daily business, the 20 hours will be distributed over 5 days (4 hours per day). It can be based on-site in Tilburg (the Netherlands) and from home. Because we're a relatively small team, working all in one place from time to time helps us go faster and solve complex problems together. This means we'd like you to be able to come to the office regularly. Holiday allowance - Just right in time before your Summer holiday, you'll receive an additional sum worth 8% of your gross annual. We expect you to take a minimum of 25 days per year (FTE). That's why we're serious about your long-term financial health. Equipment with the latest tech & tools - Apple Macbook, we want you to have the equipment that you're the most comfortable with. Learning and development budget - We encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career. Famous annual "Momoyoga retreat" - A one-week trip with fancy accommodation in the middle of nature - We won't spoil more.
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