Customer Support Specialist
6 dagen geleden
A reputable and dynamic international brokerage firm is seeking a highly motivated Customer Support Specialist to join their Amsterdam office. This is a fantastic opportunity to become part of an international team, delivering exceptional customer support while making a real impact on both local and global business operations.
Location: Amsterdam, Netherlands
Key Responsibilities:
- Customer Support: Act as the first point of contact for retail and professional clients, delivering high-quality customer service and assistance.
- Technical Assistance: Provide support with technical inquiries related to the trading platform (full training provided).
- Request Management: Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues.
- Complaint Handling: Address customer complaints with professionalism, ensuring positive resolutions and client satisfaction.
- Compliance Support: Assist with KYC/CDD processes and contribute to their successful implementation.
Key Requirements:
- Education: Bachelor's or Master's degree in Economics, Finance, or a related field
- Experience: 1-2 years of customer support experience in the financial sector (brokerage experience is a plus)
- Language Skills: Fluent in Dutch and English (both spoken and written)
- Communication & Problem-Solving: Strong interpersonal skills and a proactive mindset
- Location: Based in or near Amsterdam
- Team Player: Ability to collaborate effectively within an international team
What`s in offer:
- Competitive salary with performance-based rewards
- Travel expense reimbursement
- Career growth opportunities with professional development support
- Central Amsterdam office with flexible working hours
- Regular team-building events and cross-border networking opportunities
- Company-provided laptop and necessary work equipment
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