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Customer Support Expert
1 week geleden
GitMax, a dynamic international brokerage firm based in Amsterdam, is seeking a highly motivated Customer Support Expert to join their team.
This role offers an exceptional opportunity to deliver top-notch customer service and make a significant impact on local and global business operations.
The successful candidate will act as the first point of contact for retail and professional clients, providing high-quality support and assistance.
Key Responsibilities:
- Customer Support: Respond to client inquiries, resolve issues, and ensure timely responses.
- Technical Assistance: Provide support with trading platform-related technical inquiries (full training provided).
- Request Management: Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues.
- Complaint Handling: Address customer complaints professionally, ensuring positive resolutions and client satisfaction.
Required Skills and Qualifications:
- Education: Bachelor's or Master's degree in Economics, Finance, or a related field.
- Experience: 1-2 years of customer support experience in the financial sector (brokerage experience is a plus).
- Language Skills: Fluent in Dutch and English (both spoken and written).
- Communication & Problem-Solving: Strong interpersonal skills and a proactive mindset.
What's in Offer:
- Competitive salary with performance-based rewards.
- Travel expense reimbursement.
- Career growth opportunities with professional development support.
- Central Amsterdam office with flexible working hours.
