Customer Experience Engineer
4 dagen geleden
About Us
As a world leading visual solutions provider, we offer a range of professional-level visual solutions that enhance the way we compute, collaborate, communicate, and connect.
Job Overview
We are seeking a dedicated and skilled technical support specialist to join our team and provide expert pre-sales and after-sales technical support for our hardware and software products across Europe. The ideal candidate will have a strong background in technical customer service and support, with a focus on hardware and software products.
Key Responsibilities
- Provide technical support to clients via phone, email, and chat platforms.
- Diagnose and resolve technical issues efficiently, escalating complex cases as needed.
- Document all technical issues and maintain accurate records.
- Collaborate with clients to understand their specific needs and implement effective solutions.
- Stay up-to-date with product updates, system changes, and technical support procedures to provide accurate information to clients.
- Provide on-site technical support and supervision for installations and services across Europe.
Requirements
- 2+ years of experience in technical customer service/technical support for hardware or software products.
- Excellent English language skills, with fluency in an additional language a plus.
- Ability to learn new products quickly and effectively support end-users.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Willngness to travel across Europe for on-site support and supervision of installations.
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