Strategy Lead Direct Impact

4 weken geleden

Utrecht, Nederland Small Giants Voltijd

We're hiring a Strategy Lead for Direct Impact

At Direct Impact, we move fast. Combining Marketing and Tech, we create smarter digital tools, webshops, apps, and websites at lightning speed. And while we’re doing that, we’re also sharing our knowledge to help our clients grow their own in-house skills. We work with fast-growing, mid-to-large players in e-commerce who are ready to take the next big leap.

The Role: Strategy Lead

Small Giants operates in small industry focused commercial teams called Labels. Hero Hub for Recruitment, Peak Potential for Sport & Health and Direct Impact for retail and e-commerce. Each Label consists of around 5 people who know everything about their industry, working closely together to achieve growth and make our customers happy. As a Strategy Lead for Direct Impact, you’ll be part of a Label with a lot of experienced specialists who are all about collaboration, innovation, and making a real impact.

As a Strategy Lead, you’ll be the bridge between customer needs and business goals. You’ll manage relationships with our most advanced clients, making sure they have a clear strategy plan that aligns with their needs and our services. You’ll also make sure that across the team we have a strategy plan in place for every customer.

You’ll be the voice of the customer, feeding their insights into our development process, driving innovation, and ensuring our products are delivered on time and within budget. You’ll partner closely with Judith Al, our Business Owner for Direct Impact, working together to attract new customers and challenge each other to push for the best results and customer satisfaction.

Your main responsibilities:

  • Customer Relationship Management: You’ll manage the relationships with our largest customers and help grow their businesses.
  • Strategic Alignment: You’ll ensure all customers have strategy plans that match their needs and our goals.
  • Feedback Integration: You’ll be the customer’s voice, using their feedback to drive innovation and continuous improvement.
  • Communication: You’ll keep communication smooth between Analytics and Marketing Automation teams.
  • Financial Accountability: You’ll hit goals related to turnover and gross margin.
  • Collaboration: You’ll work closely with the Business Owner to fuel growth and seize new opportunities.

What we’re looking for:

  • Experience in managing high-level customer relationships.
  • Strategic thinker who knows how to align business and customer goals.
  • Strong communicator who can keep teams connected and customers happy.
  • Proven track record of driving results and leading strategic initiatives.

What we offer:

  • A competitive salary of €4,000-€6,000 per month.
  • 30 vacation days to relax and recharge.
  • Flexible work options – we believe in a work-life balance that actually works.
  • A dynamic and informal work environment where you’ll feel at home from day one.
  • Loads of opportunities for growth – both personal and professional.
  • A culture where we value action over approval, and impact over applause.

About Direct Impact:

We’re a digital agency that combines culture, marketing and tech to create, build, and improve digital tools at super speed. We love helping our clients grow, and we’re all about sharing knowledge and building in-house skills. Our clients are high-growth players in e-commerce who are ready for the next big leap.

Our Culture:

Our core values define everything we do:

- Be True: We are true to ourselves and others

- Think Big: We go beyond, adapt & innovate

  • - Go For It: Start small, scale fast and break stuff.

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