Technology Innovation Specialist

4 dagen geleden

Nieuwegein, Utrecht, Nederland Q-SYS Voltijd
QSC thrives where innovative technology and compelling audio-visual experiences intersect. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video and control Ecosystem.
By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. To strengthen our team in Nieuwegein, the Netherlands, we are looking for a full-time
You communicate effectively with both internal and external sales and management to better understand customer needs, maximize retention and growth, and share learning. Built relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
Perform initial on-boarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
Work closely with internal, external sales and AET team to ensure an exceptional customer experience and take care of any customer issues.
You create and monitor reports for management.
You support the management team in their daily business.
Develop and share best practices with team members to continually improve the quality, effectiveness and efficiency of our processes.
Conduct periodic customer success reviews that confirm satisfaction, resolve issues and optimize account results with the help of the Technical, the AET and customer care team.
Provide insight to management, marketing and sales on what innovation and continuous improvement is needed in the customer experience, efficiency of our processes and customer engagement processes.
Minimum of a Bachelor's degree in Business Management or similar field
Excellent verbal and written communication skills in Dutch, English and command of the French language is an advantage.
Ability to work in a team environment
Right from the start, you will receive a permanent employment contract and a long-term perspective
Please send us your detailed application. We look forward to receiving your application and getting to know you better

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