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Customer Success Specialist
1 maand geleden
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.
As the Customer Success Specialist, you will be managing long-term customer satisfaction for Blue Wireless customers throughout their journey while optimizing business aspects such as customer profitability and operational workload.
What's on your plate?
- Build reporting capabilities to give customers insight in our services, deliveries and offerings
- Manage customer service review cycles, brief customers on improvements etc.
- Create revenue-growth and profitability improvement opportunities with customers
- Liaise with account management on project changes
- Onboard customers
- Work closely with sales operations
- Define and manage the on-boarding process for new (large) customers
- Ensuring documentation, training, systems setup for long-term success
- Special project management
- Working closely with service delivery
- Oversee large projects, manage and allocate resources
- Business Planning
If you-
- have least 3-years of related working experience
- have Project/Service Management qualifications (Prince/ITIL) (a major advantage but not a must)
- have a good understanding of IT services & IP network
- have good inter-personal skills, along with effective communication skills
- have excellent English communication skills, additional languages are a plus
- are flexible, able to work in a small team on a range of tasks
- are organized and accurate
... we'd love to hear from you.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us
