Customer Support Officer

3 weken geleden

Heijen, Nederland Arvato Netherlands B.V. Voltijd

**Customer Support Officer - HealthCare**:
Take your next career step with us as a Customer Support Officer and develop professionally and personally with a steep learning curve. At our location in Heijen, you will further advance the Healthcare division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.

We’re on it Are you on it?

Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times ‘yes’? Then we are the right company for you

**YOUR TASKS**:

- You are responsible for the proper handling of outgoing orders for a specific customer
- Your main goal is to ensure that these orders are delivered as planned, so customers are satisfied with the service
- If any issues arise or something is not in line with the agreed "Service Level Agreement", you know how to provide solutions through system analysis and your problem-solving skills
- Track the status of outgoing orders and handle any exceptions in the "Transport Exception Handling" process
- Analyze data in the systems extensively, keep in mind the established KPIs, expectations and planning
- Constantly monitoring whether all the orders are processed correctly and help assist the supply of products
- If you see that incoming and outgoing orders do not match properly, you take action and know how to find the right colleagues to solve this.

**About Us - We’re on it**:
Arvato offers you one of the most dynamic work environments imaginable. We are growing, we are innovating, we are solving the challenges of our customers around the world every day. How do we do it? With our special spirit: we're on it

Our shared vision as a global team: to become the international supply chain company with the strongest customer orientation and focus on people and technology. As a strategic growth partner to our customers in Fashion, Beauty & Lifestyle, Healthcare, Tech and Publisher, we rely on cloud-based e-commerce and IT platforms and state-of-the-art automation technology to realize complex, global supply chain solutions.

17.000 Colleagues

+100 Locations

20 Countries

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