Customer Support Supervisor

5 maanden geleden

Heijen, Nederland Arvato Netherlands B.V. Voltijd

Take your next career step with us as a **Customer Support Supervisor** and develop professionally and personally with a steep learning curve. At our location in **Heijen**, you will further advance the **High-tech** division and experience the exciting world of our international supply chain solutions, first hand. Become part of an innovative and dynamic company that sees quality and performance as key factors for success.
We’re on it Are you on it?

Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the **initiative**, and do you always look for opportunities? Are you willing to **commit & deliver** to take responsibility for your job? Do you have the constant **ambition** to go that extra mile for your customers and colleagues? And are you a true team player, as we act as **one team, one company**? Four times ‘yes’? Then we are the right company for you

**YOUR TASKS**
- Achieve key targets related to service delivery, profitability of accounts, and customer satisfaction.
- Oversee Client Reporting (such as KPI’s, invoicing, daily status reports)
- Determine client desires/requirements and work with operations to supply these needs
- Oversee the activities of staff, hire, train, plan and evaluate staff, next to this you support the Customer Support Manager and report directly to her
- Evaluate system flows and recommend improvements/resolve issues and work on continuous improvements.
- Manage weekly and monthly (team) meetings and meetings with the team and customer
- You’re the first point of contact for escalations internal and for customers

**YOUR PROFILE**
- You have leadership experience in coaching, and motivating people within a Customer Support department
- Strong and effective communication skills in English
- Results oriented with focus on achieving overall business objectives
- Ability to manage customers while working as a team player/leader across internal multi-functional business units within time and resource constraints
- HBO / B.A. degree or equivalent work experience preferred.
- Strong PC skills (MS Office), SAP is a pre

**WE OFFER**
- Salary between €2.700 and 3.867, and we top it off with 8% holiday allowance, a fully paid retirement plan and discounted gym memberships
- We offer a time for time arranement and a performance bonus
- 25 paid vacation days, possibility to extend these to 28 vacation days
- Versatile working environment with creative freedom, flat hierarchies and an open corporate culture
- Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility
- Very good development opportunities at a growing logistics location

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