Customer Support Specialist
2 maanden geleden
Job Summary
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Bertelsmann SE & Co. KGaA. As a key member of our logistics team, you will be responsible for ensuring the smooth handling of outgoing orders for our customers.
Key Responsibilities
- Process and manage outgoing orders to ensure timely delivery and customer satisfaction
- Analyze and resolve any issues that may arise during the order fulfillment process
- Monitor and track the status of outgoing orders, identifying and addressing any exceptions or discrepancies
- Collaborate with internal teams to ensure seamless order processing and customer service
- Utilize data analysis skills to identify trends and areas for improvement in the order fulfillment process
Requirements
- Vocational (MBO) level of work and thinking with at least 1 year of work experience/HBO starter
- Proficiency in Excel and experience with ERP/WMS systems
- Excellent communication and problem-solving skills
- Strong analytical and process-oriented mindset
- Fluency in English, with Dutch language skills a plus
What We Offer
- Competitive salary range of €2,318 - €3,110, plus 8% holiday allowance and a fully paid retirement plan
- 25 paid vacation days, with the possibility to extend to 28 days
- A dynamic and supportive work environment with opportunities for growth and development
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