Customer Support Specialist

2 maanden geleden


Heijen, Limburg, Nederland Bertelsmann SE & Co. KGaA Voltijd

Job Summary

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Bertelsmann SE & Co. KGaA. As a key member of our logistics team, you will be responsible for ensuring the smooth handling of outgoing orders for our customers.

Key Responsibilities

  • Process and manage outgoing orders to ensure timely delivery and customer satisfaction
  • Analyze and resolve any issues that may arise during the order fulfillment process
  • Monitor and track the status of outgoing orders, identifying and addressing any exceptions or discrepancies
  • Collaborate with internal teams to ensure seamless order processing and customer service
  • Utilize data analysis skills to identify trends and areas for improvement in the order fulfillment process

Requirements

  • Vocational (MBO) level of work and thinking with at least 1 year of work experience/HBO starter
  • Proficiency in Excel and experience with ERP/WMS systems
  • Excellent communication and problem-solving skills
  • Strong analytical and process-oriented mindset
  • Fluency in English, with Dutch language skills a plus

What We Offer

  • Competitive salary range of €2,318 - €3,110, plus 8% holiday allowance and a fully paid retirement plan
  • 25 paid vacation days, with the possibility to extend to 28 days
  • A dynamic and supportive work environment with opportunities for growth and development

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