Customer Care Representative
5 maanden geleden
**Work mode**:Hybrid**Onsite Location(s)**:Kerkrade**Additional Location(s)**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.**About the role**:
Being a part of a fast-growing international team that serves the need of global distributor customers regarding order fulfillment, invoicing and shipping of products. Manage order handling, arrange for freight and prepare applicable documentation for export shipments and provide an exceptional customer experience.
- **Your responsibilities include**:
- Manage Order-to-Cash for assigned global distributors; Process orders and organize shipments including export documentation to deliver required products in time
- Ensure all shipments meet customer requirements regarding documentation, packaging and transportation while meeting the forwarder cut-off times.
- Build strong relationships with customers and internal partners, like the commercial, operations, planning and finance team. Support regional sales force and Business Unit Managers.
- Act as spider in the web, taking necessary action in close collaboration with different departments globally in order to secure smooth order processing and provide excellent customer service.
- Contribute to continuously improving the service to customers and driving customer satisfaction.
- Address specific customer requests and enquiries and liaise with internal stakeholders as needed.
- Communicate effectively with external customers and internal stakeholders to keep them informed of status of the process and orders.
- Maintain a correct and updated administration.
- Act as a team member in support of department objectives.
- Process Product complaints and Service Incidents.
- Ensure compliance to the applicable procedures, local legislation and OFAC/BIS licenses when applicable.
**What we are looking for**:
Must Have:
- Education level: Bachelor (MBO+/HBO)
- Customer Centric mindset
- Good interpersonal and communication skills.
- Multiyear experience in the area of Customer Service and Order-to-Cash process
- Experience with SAP and Excel
- Nice to have:
- Experience in handling Letter of Credit requirements
- Experience in export services and logistics
- Experience in MedTech industry
**What we can offer to you**:
- Working in an international environment
- Attractive benefits package
- A team-oriented company culture
- Excellent training/development programs Company with a purposeful mission**Requisition ID**:584953- At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.- Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code - 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.-
**Job Segment**:Customer Service Representative, Compliance, Fulfillment, SAP, Customer Service, Legal, Operations, Technology
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