Customer Care Representative Benelux

3 weken geleden

Kerkrade, Nederland Boston Scientific Corporation Voltijd

**Work mode**:Hybrid**Onsite Location(s)**:Kerkrade, NL**Additional Locations**: Netherlands-Kerkrade; Netherlands-Maastricht**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.- At Boston Scientific you can take the first step towards a meaningful career by joining a passionate team and contributing to improve the health of people around the world. You’ll have the opportunity to grow and nurture your talent in an inclusive and innovative environment. Choosing the right place to work is an important decision. Read all the details below and if it sounds like you, consider joining the team.**About the role**:

- Support the Customer Care Supervisor to maintain the goals and objectives of the department. Serve the needs of our customers and local sales organization regarding order fulfillment, invoicing, customer support and service complaint handling for the Belgian market.**Your responsibilities include**:

- Manage actions with third party order processing supplier with regards to orders placed by customers and / or sales representatives;
- Monitor the delivery process (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request;
- Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable;
- Handle service complaints from customers and/or sales representatives;
- Handle requests for returns and/or credits after obtaining appropriate authorization according to company policy;
- Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer;
- Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests in close collaboration with Sales, Operations, Demand Planning, Quality and Finance departments;
- Report on backorders, Field Inventory and operational key metrics;
- Actively support the Value Improvement Programs by contributing to departmental projects.

**What we are looking for**:

- Language skills - fluent in Dutch and English
- Knowledge of the French language is an advantage
- Bachelor degree is an advantage
- Working experience in customer care is an advantage
- knowledge of SAP or other major ERP systems
- MS office/Excel proficiency
- Ability to handle exceptions and non-standard orders
- Ability to work with third party order processing supplier
- Business process knowledge in an international environment

**What we offer you**:

- Working in an international environment
- Attractive benefits package
- Inspirational colleagues & culture
- Possibility to make an impact
- Fast Growing and innovative environment

**Requisition ID**:581698- **Job Segment**:Demand Planner, Supply Chain, Fulfillment, Customer Service, Bilingual, Operations

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