Head of Business Excellence

6 dagen geleden

Amersfoort, Nederland GSK Voltijd

**Site Name**: Netherlands - Amersfoort

**Posted Date**: May 28 2024

**Job purpose**:

- Managing the team supporting commercial & medical departments (Performance & Selling excellence, CRM systems & Omnichannel deployment, generative AI based customer engagement models & consumer marketing capability acceleration).
- Omnichannel strategy implementation in collaboration with BU Heads & Medical Director - Oversees the right BST admin support is given within the LOC.
- Driving the Commercial Governance focus allowing the commercial teams to thrive in their role Implement & embed - together with BUH & Medical Director - the Key Account Management principles in the LOC.
- Follow-up of SLA’s related to CRM, Third Party Oversight and EFPIA activities and tasks
- Overseeing and managing performance systems & contacts with Third Parties.
- Define and support continuous improvement across the whole organization to ensure simplification of processes, ensuring training & roll out of new ways of working.
- Leading Salesforce incentive process and implementation with BUHs In addition, the role oversees and leads the implementation of the performance system in the LOC as well as support the Business Unit heads to manage the performance across the business from an operational perspective (including Lead the process for strategic and operational brand plan reviews).
- Lead on strategic projects for the LoC regarding advancing customer engagement, patient insights & healthcare redesign to facilitate future asset launches.

**Key responsibilities**:
**Simplification agenda**
- Lead the Simplification agenda (including process simplification & methodological support) and engage/align teams behind it.
- Establish and monitor the implementation of new governance rules, RACIs & ways of working.
- Provide change management support for leaders in the transition period. Influence, inspire, coach and develop relevant stakeholders to enable full alignment with new Ways of Working to create and embed desired culture.

**Performance management**
- Align performance management across the LOC, ensuring a strong ‘outside in’ culture on performance tracking and culture
- Support & monitor current business performance providing business reports/dashboards & competitive insights, tracking progress vs competitors and the NL market
- Drive & improve LOC Performance Management System with clear & aligned KPIs across the market, supporting the appropriate Performance dialogues (in cooperation with Finance/Commercial/medical).
- Provide simple, efficient and sustainable solutions for ensuring close strategy execution monitoring Support the LOC in the preparation & roll out of brand plans, provide feedback & ensure follow up for implementation during the year Maintain and improve a clear link between strategy & regular performance management.
- Gemba, support & challenge the LOC to improve their local Performance Management System.
- Lead sales force incentive target setting in collaboration with the Business Unit Heads & ensure that payment & follow up are performed in due time. Lead collaboration with third party, providing SFI consultancy.
- In order to optimize commercial resources utilization, manage the allocation of resources to products (Sales Force Allocation) and to HealthCare Professionals (Segmentation & Targeting).
- Lead the process for strategic and operational brand plan reviews (currently twice a year).

**Support to business**
- Lead the ‘buy in’ & implementation of generative AI customer facing models (e.g. MR & MSL Pro).
- Embed a culture of data driven decision making and insight driven cross functional brand planning.
- Ensure that ‘best in class’ external & internal practices / lessons learned are shared across the Bus & Medical (where relevant).
- Act as ADP champion to pro-actively identify business improvement opportunities (e.g. benchmarking, seeking for efficiency improvements, problem solving).
- Oversee & manage administrative support functions.
- Implement Commercial Governance in the LOC.

**MT member**
- Promotes Inclusion and Diversity culture, and Performance with Purpose.
- Demonstrate a ‘peer to peer’ support / challenge behavior with BU Heads & CMD.
- Expected to represent the full organization.
- Lead sessions in the MT related to role.
- Proactive engagement in the meetings and the wider organization.
- Support wellbeing of the organization.
- Support and challenge the full MT to drive desired outcomes.

**Why you?**:
**Basic qualifications**:

- Minimum level of degree: Bachelor degree relevant for a commercial role.

**Preferred qualifications**:

- 5 years of experience in pharmaceutical commercial setting.
- 3 years of project & people management experience incl planning and tracking of activities, milestones, commitments, actions.
- Strong omnichannel, generative AI & insight generation capability.
- Experience in a matrixed environment.
- Expertise in the areas of Project, Portfolio

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