Call Center Presentative

4 weken geleden

Arnhem, Nederland Ananda B.V. Voltijd

For our office at Arnhem, we're looking for some colleagues for 36- 40 hrs a week.
Due we're a start up in the Netherlands, there will be enough challenges and some freedom to fill in at your own discretion.
We are looking for a Call Center Representative that will be the liaison between our
able to accept ownership for effectively solving customer issues, complaints and
inquiries; keeping customer satisfaction at the core of every decision and behavior.
Since our netherlands branch is not so big,we may also need you take charge of office administration role.
Tasks
Answer the Call Center hotline line call by suitable communication lauguage in daily working time.
Respond quickly (normally within 24h) and follow customer's issues or complaints for solutions, and visit customer if need.
Create the CRM tickets when receive the customer requirements or issues, and forword to and follow with the right person in team weekly in order to get the solutions and to push the completion of the issues.
Keep good communication and relationship with customers for customer satisfication.
Cooperation with other teams for support for customer and other important iob arranged by company team. (e.g., administrative tasks like managing guest reception, supporting business trips, payroll activities, procurement of office supplies and services, and HR support).
**Requirements**:

- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Language Skill: English, Dutch, either German or French - perferred both.

**Benefits**:
**What the company offers**:
25 holidays
Pension Plan
Partial travel reimbursement
Thorough onboarding and growth opportunities

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