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Business Process Analyst

1 maand geleden

Rotterdam, Nederland Ocean Network Express Voltijd

**JOB PURPOSE**:
The Business Process Analyst plays a key role within the EUA Business Process & Information Technology department (EUA BPIT). This department oversees the management of Strategy & Innovation, Enterprise Architecture, Business Process, and IT Operations across the Europe and Africa region. As a Business Process Analyst, you will play a crucial role in optimising and streamlining our business processes to drive operational excellence and deliver exceptional results. You will work closely with cross-functional teams to identify areas for improvement. Your responsibilities include providing business process management, quality management, business services, training, systems support, and system development management.

**Primary Job Responsibilities and Measurement**:
As a Business Process Analyst, your main focus will be on the following areas:

- Business Processes:_
- Implement and enhance existing business processes across the EUA region, collaborating with key stakeholders and decision-makers.
- Coordinate the documentation and communication of processes to stakeholders, ensuring quality, completeness, and adherence to timelines.
- Conduct thorough analyses to identify root causes and provide valuable suggestions for improvement.
- Effectively communicate process changes to stakeholders and internal clients.
- Deliver process documentation, including standard operating procedures (SOPs) and system manuals.
- Provide guidance and support to the EUA Off-Shore Service Desk.
- To support the Management of any projects overseen by EUA BPIT.
- Training:_
- Provide process and system training to business users as required.
- Develop training schedules and agendas.
- Seek feedback from our business users, incorporating their valuable input to continuously improve the training experience.
- Change Management:_
- Manage process and system changes, analysing requested changes and documenting system requirements.
- Deliver process documentation (SOPs, system manuals) for new or updated processes.
- Lead Business Justification documentation for system changes, adhering to the RoE (Rules of Engagement), supporting and conducting Testing, measuring Value and announcement sending.

**Skills, Qualifications, and Expertise**:

- To excel in this role, you should possess the following skills:

- Strong analytical and problem-solving skills.
- Excellent teamwork skills.
- Good written and verbal communication skills.
- Interpersonal skills for effective collaboration.
- Effective prioritisation, time management, and organisational skills.
- Knowledge of the liner shipping business and processes.
- Familiarity with OPUS and Service Now platforms.

**Competencies**:
In addition to the required skills, the following competencies will contribute to your success in this role:

- Customer focus - Put the customer at the forefront of your actions, ensuring their satisfaction and exceeding their expectations.
- Communication - Articulate ideas clearly and concisely, adapting your communication style to effectively convey information to diverse audiences.
- Problem-solving - Tackle complex challenges head-on, utilising your analytical skills to identify innovative solutions and drive positive outcomes.
- Decision-making - Make well-informed decisions in dynamic environments, considering available information and weighing potential risks and benefits.
- Innovation and improvement - Foster a mindset of continuous improvement, exploring new ideas and approaches to drive innovation and enhance processes.
- Teamwork - Thrive in a team environment, actively collaborating with colleagues, sharing knowledge, and leveraging collective expertise to achieve common goals.

**Key Relationships**
- BPM Management.
- Internal BPM, country and functional managers on business issues, root causes, bottlenecks and suggestions for improvement.
- Liner Business functions end users and business stakeholders to facilitate business process mapping and elicit requirements for improvement of systems.
- Development Team for implementation of system changes.
- End users and business stakeholders to understand issues that require resolution.
- Other EUA BPIT Management and staff.

**What we offer**
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- Pension: a defined contribution paid by Employer and Employee
- WIA and WGA-gap insurance fully paid by ONE
- Collective Health Insurance
- Commuting and Working from Home Allowance
- Hybrid working
- Office in the centre of Rotterdam, walking distance of station Blaak and the Markthal