Inside Sales Account Support

6 maanden geleden

Amsterdam, Nederland Shell Recharge Solutions Voltijd

**WE ARE SHELL RECHARGE SOLUTIONS**

We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles at home, at work, and on-the-go.

With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points, a mobile app, and a charge card, providing access to 600,000 charge points in over 33 countries.

**THIS IS HOW YOU WILL CONTRIBUTE**

**Your core accountabilities are to...**
- Be responsible for the communication between the Account Managers (Shell Fleet Solutions)/Lease Accounts and the Inside Sales BeNeLux department;
- Handle questions and complaints from the Lease Companies in the Netherlands and Belgium;
- Have weekly check-ins with Lease Companies in the Netherlands and Belgium;
- Work closely with the Account Managers of Shell Fleet Solutions and the linked Lease Accounts;
- Maintain the Account Support queue, make sure that the Accounts will receive a response within 24 hours;
- Monitor questions and complaints in order to improve certain processes/Ways of Working when needed;
- Be the link between BeNeLux Inside Sales team and the BeNeLux Lease Companies;
- Be an important link between other departments within Shell Recharge, such as Customer Excellence, Technical Support, Local Operations, Delivery and planning to ensure that certain processes run smoothly;
- Monitor cancelled/unnecessary requests;
- Tracking orders (maintain order lists) to make sure that every sell will also be installed properly;
- Update the Account Support Way of Work document;
- Update the FAQ documents/pages for Lease Accounts;
- Be part of the Belgian LeasePlan Hypercare team;
- Be able to advice (indirect) customers on fusebox/electricity/charge capacity related topics (for example, when to upgrade your fusebox capacity when driving a full-electric vehicle with the charge capacity of 11kW);
- Be able to advice (indirect) customers on trajectory determination (cable route from fusebox to charge point);
- Send out and analyse track surveys focussed on Customer Satisfaction (Lease Accounts).

**Success will be when you...**
- Are willing to go the extra mile;
- Have great time management skills;
- Have great communication skills (NL, EN, preferred FR);
- Like to perform at a high level.

**THE PERSON WE ARE LOOKING FOR**

**Have experience** in **
- Sales Force (is highly preferred)
- Speaking and writing in Dutch fluently
- Speaking and writing in (Business) English fluently
- Speaking and writing French (not a must but would be beneficial)
- Sales/Inside Sales/Account Management (at least 1 year of experience in previous jobs)
- Fusebox/electricity/charge capacity knowledge (is highly preferred)
- Secondary or higher professional education (is highly preferred)
- Process optimization

**Skilled at **
- Language proficiency (NL, EN, preferred FR)
- Time Management
- Account Management
- Communication Being flexible within the work environment

**Is...**
- Highly motivated to deliver a top customer experience;
- Goal oriented, analytical, and precise;
- A strong communicator;
- You are authentic and inclusive. As part of our team, we enjoy being down-to-earth and aim to have a positive outcome for everyone. We do this by creating trust - and trust comes from transparency, openness and by being up-front as a person Interested in the EV-industry

**WHAT IS IN IT FOR YOU?**

Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.

**By joining us, you will**:

- Contribute to a more sustainable future;
- Become an expert in e-mobility;
- Work in an open and diverse culture with colleagues from all over the world;
- Receive a competitive salary that fits your experience + yearly bonus;
- Receive a **work from home budget** to professionally equip your home office;
- Have 28 paid days of annual leave based on a 40 hour work week;
- Be able to spend up to 5 working days a year on **volunteering**;
- Develop your skills and expertise through several training sessions. Besides this, you will receive a **personal training budget** and set your annual goals with your personal development plan;
- Enjoy our monthly fun get-togethers (drinks), our annual winter and summer outing, and lots of other events or sport teams initiated by colleagues.

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