Director, Finance Operations

3 weken geleden

Amsterdam Zuid, Nederland Realty Income Voltijd

**Realty Income, The Monthly Dividend Company®**,** is a US-Based REIT, listed on the NYSE.**

Our expansion into Europe is well underway, and we are hiring a **Director, Finance Operations** to help lead our Finance Group as we continue to grow internationally.

Realty Income (NYSE: O), an S&P 500 company, is real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of over 15,450 properties (including properties acquired in the Spirit merger in January 2024) in all 50 U.S. states and in seven countries in Europe. We are known as "The Monthly Dividend Company®," and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 645 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats® index for having increased our dividend for the last 25 consecutive years.

**JOB SUMMARY**:
The role has four key areas of focus:

- Establish the optimal operating model for accounts receivable and service charge in Continental Europe and UK;
- Provide leadership, direction, oversight, and monitoring of third party property managers in Continental Europe and UK as it relates to accounts receivable and service charge;
- Work closely with the US and European teams to manage the key metrics of importance for productivity and quality;
- Building and managing a team that scales with the business.

**ESSENTIAL JOB FUNCTIONS**:
**European Operating Model**
- Lead cross-departmental initiatives and interactions including the onboarding, systems setup, and process implementation to support expansion into new countries which includes working with third party implementation partners, property managers, and information technology.
- Develop policies and procedures to support Finance Operations in Continental Europe and UK.
- Develop workflows to use as a reference for general acquisitions as well as country specific.
- Develop workflows for country and entity specific.
- Develop checklists at various points in multiple processes.
- Engage and meet with other departments regularly (Legal, Strategy, Research, Accounts Receivable, Accounts Payable, Treasury, Accounting, Property Management, Information Technology) to identify their documented processes and identify challenges and areas for improved efficiencies.
- Understand Yardi’s setup and reports used (property lists, entity lists) in order to facilitate onboarding additional Yardi features relating to new countries and creating efficiencies in existing processes.

**Third Party Property Management Oversight and Monitoring**
- Provide leadership, direction, oversight, and monitoring of third party property managers as it relates to accounts receivable and service charge responsibilities including:

- Collection and billing of rents and other income from the applicable property.
- Insurance and property tax payments, accruals, recoveries, and forecasting.
- Collection of service charge contributions recoverable from clients.
- Collection of service charge expenses, insurance premiums, and tax expenses from clients and performing annual reconciliations.
- Crediting clients with accrued interest where appropriate.
- Demanding arrears of rent, service charges, insurance contributions and other payments from clients, assisting solicitors and counsel and issuing instructions to solicitors or other collecting agencies for the recovery of arrears where appropriate.
- Ensure third-party property managers are maintaining published company policies and procedures as they relate to all aspects of Accounts Payable, Accounts Receivable, and Service Charge Reconciliations.

**Property Tax, Insurance, and Service Charge**
- Oversight of insurance and property tax payments, accruals, recoveries, and forecasting.
- Responsibility for the service charge cycle.
- Oversight of service charge reconciliations.
- Lead the implementation of Yardi service charge including related process reengineering.
- Working with internal and third party property managers to monitor and calculate service charge costs.
- Ensuring that changes are calculated correctly and are relevant.
- Ensuring information to customers in clear and accurate.
- Ensure the prompt collection of service charges.
- Periodically review financial position with property managers and leadership where necessary.
- Liaise with auditors to track progress of and review service charge accounts.
- Liaise with internal and third party property managers on budgeting/billing ensure accuracy and transparency.
- Resolving any queries with customers.

**Accounts Receivable**
- Review and oversight of accounts receivable balances for Continental Europe and UK.
- Proactively follow-up on past due amounts and address any client disputes with regards to billing activities.
- Coordinate with the European leadership team and third party property managers on serving of any notice of default

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