Cx Analyst Intern

2 weken geleden

Amsterdam, Nederland Stellantis Voltijd

**General information**:
**Organisation**:Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.

With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.

To succeed in these transformations, the company needs all the talents. Join us

**Reference**:2024-16172

**Position description**:
**Job Family/Profession**:
ICT, Digital & Data - ICT, Digital & Data

**Job title**:
CX ANALYST INTERN

**Contract**:
Internship

**Job description**:
Stellantis is a Netherlands-based multinational car manufacturing company founded in 2021, based on a 50- 50 cross-border merger between the Italian American conglomerate Fiat Chrysler Automobiles and the French PSA Group. As the sixth largest car manufacturer in the world, Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable, and sustainable mobility solutions.

During your 6-month internship as a CX Analyst based in Amsterdam, you will get the unique opportunity to strengthen the Stellantis Netherlands Customer Experience team by assisting it with a variety of tasks. You will be working in an international and dynamic environment.

MISSIONS
- You will report and analyse the Bottom and Top 5 dealers (OBEYA), report them weekly and analyse the result and come up with actions to improve together with the team;
- You will create reports and analyse Customer satisfaction results for all our brands and pro-actively come up with actions to improve with a focus on Sales and Aftersales Customer Experience (reports per dealer, per brand, per energy type (LEV/ICE), per type of car);
- You will report the Quality bonus brand per brand and dealer based on the commercial policy;
- Depending on the period and circumstances, other reports and analyses may also be part of the internship assignment.

**Profile**:
PROFILE
- You are a Bachelor/HBO/Master student in Data Analytics, Business Administration or related;
- You have strong organizational, analytical and communication skills;
- You are data-driven, with strong Excel skills (knowledge of Power BI is a plus);
- You are independent, proactive and flexible, with an attention to detail;
- You have a fluent or professional level in Dutch and English.

WHAT WE OFFER
- Internship allowance: 500€ per month
- 3 days of remote working per week
- Missions that give you a sense of responsibility and allow you to develop your skills
- A unique opportunity to join a leading global mobility player and work with multicultural teams
- A unique workplace in a renovated dealer building, that promotes well-being and balance as well as a friendly work atmosphere

**Contract duration**:
6 months

**Position location**:
**Country**:
Europe, The Netherlands

**City**:
Amsterdam

**Minimum level of education required**:
3-year university degree

**Languages**:

- Dutch (Fluent (3,5 - 4,4 Bright))
- English (Fluent (3,5 - 4,4 Bright))

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