Customer Success Manager

7 maanden geleden

Breda, Nederland CM.com Voltijd

Although our work may be highly technical, we understand the importance of the people who work here. Our team is made up of ambitious, caring, and entrepreneurial individuals who work together every day to overcome any challenge. Our company philosophy has remained the same since we first began in 1999: "Do what you love, do what you're good at, and contribute."

To further increase the growth of our organization we are looking for a **Customer Success Manager** to take part in our Engage Business Unit. Working in our Engage team, you will deal with our cutting-edge innovative products such as Mobile Service Cloud, Conversational AI Cloud and GenAI.

**What you will do**

You will be working at our Customer Success Team based at our Headquarters in Breda. However, your direct colleagues also work from our offices in Arnhem & Amsterdam, so if you live nearby one of these offices, you are more than welcome to apply.

As a Customer Success Manager, you will play a pivotal role in helping our clients get maximum value out of our **customer service solutions. **You make sure your clients achieve their desired outcomes, and ultimately become our brand advocates. Your primary focus will be to foster strong relationships with our clients, helping them realize the full potential of our products while expanding their usage and portfolio.

You will have the autonomy to achieve business goals with your clients and grow your portfolio. The focus will be, but is not limited to e-commerce and travel companies from the mid-market to enterprise level. You will be the main point of contact and a business coach for your clients.

In addition, you will be involved in the ongoing review of the department's processes, with a strong focus on continuous improvement where you will be able to contribute your ideas and perspective to move the team forward in a better way if possible.

**You connect with us, if you have**:

- Strong interest in customer success, account management, or a related role in the SaaS industry.
- Worked on customer contact (software) optimization is a plus;
- Exceptional communication skills, you are a strong networker and you have great relationship-building capabilities;
- A commercial mindset: you’re able to identify opportunities for portfolio expansion.
- Proven track record of driving higher product adoption and improving customer satisfaction. You focus on customer outcomes rather than just tasks/activities;
- A high sense of ownership, you are a motivated, results-driven, and a customer-centric professional;
- Are located or willing to travel to our offices in Breda, Arnhem or Amsterdam.
- You'll receive a salary, as well as a pension plan of 8% of your monthly salary, 25 holidays, holiday allowance, and travel coverage.
- Bonus: 10% OTE and 20% maximum per annum
- You can participate in our Employee Share Purchase Program, which offers a discount on purchasing company shares. We also offer internal and external training courses like Udemy and the CM Academy to help you develop professionally. To promote knowledge sharing, we organize different types of Meet-Ups with external speakers
-Many fantastic social events: Weekly drinks in our CM bar/bistro, board game night, karaoke party, quarterly events, vitality week, ski trip, wine tasting, and more. We have a wide range of activities to suit everyone's interests.

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