Customer Success Manager

4 weken geleden

Breda, Nederland CM.com Voltijd

Although our work may be highly technical, we understand the importance of the people who work here. Our team is made up of ambitious, caring, and entrepreneurial individuals who work together every day to overcome any challenge. Our company philosophy has remained the same since we first began in 1999: "Do what you love, do what you're good at, and contribute."

To further increase the growth of our organization we are looking for a **Customer Success Manager** to take part in our Engage Business Unit. Working in our Engage team, you will deal with our cutting-edge innovative products such as Mobile Service Cloud, Conversational AI Cloud and GenAI.

**What you will do**

You will be working at our Customer Success Team based at our Headquarters in Breda. However, your direct colleagues also work from our offices in Arnhem & Amsterdam, so if you live nearby one of these offices, you are more than welcome to apply.

As a Customer Success Manager, you will play a pivotal role in helping our clients get maximum value out of our **customer service solutions. **You make sure your clients achieve their desired outcomes, and ultimately become our brand advocates. Your primary focus will be to foster strong relationships with our clients, helping them realize the full potential of our products while expanding their usage and portfolio.

You will have the autonomy to achieve business goals with your clients and grow your portfolio. The focus will be, but is not limited to e-commerce and travel companies from the mid-market to enterprise level. You will be the main point of contact and a business coach for your clients.

In addition, you will be involved in the ongoing review of the department's processes, with a strong focus on continuous improvement where you will be able to contribute your ideas and perspective to move the team forward in a better way if possible.

**You connect with us, if you have**:

- Strong interest in customer success, account management, or a related role in the SaaS industry.
- Worked on customer contact (software) optimization is a plus;
- Exceptional communication skills, you are a strong networker and you have great relationship-building capabilities;
- A commercial mindset: you’re able to identify opportunities for portfolio expansion.
- Proven track record of driving higher product adoption and improving customer satisfaction. You focus on customer outcomes rather than just tasks/activities;
- A high sense of ownership, you are a motivated, results-driven, and a customer-centric professional;
- Are located or willing to travel to our offices in Breda, Arnhem or Amsterdam.
- You'll receive a salary, as well as a pension plan of 8% of your monthly salary, 25 holidays, holiday allowance, and travel coverage.
- Bonus: 10% OTE and 20% maximum per annum
- You can participate in our Employee Share Purchase Program, which offers a discount on purchasing company shares. We also offer internal and external training courses like Udemy and the CM Academy to help you develop professionally. To promote knowledge sharing, we organize different types of Meet-Ups with external speakers
-Many fantastic social events: Weekly drinks in our CM bar/bistro, board game night, karaoke party, quarterly events, vitality week, ski trip, wine tasting, and more. We have a wide range of activities to suit everyone's interests.

  • Junior Customer Succes Manager

    4 weken geleden

    Breda, Nederland Emixa Voltijd

    Ben jij commercieel ingesteld, klantgericht en heb je oog voor detail? Wil je een carrière starten met volop doorgroeimogelijkheden? Als junior customer succes manager krijg je de kans om jezelf te ontwikkelen binnen een dynamische organisatie. **Wat ga je doen?** In deze rol ben jij de schakel tussen onze klanten, leveranciers en interne teams. Je...

  • Customer Succes Manager

    4 weken geleden

    Breda, Nederland NLvoorelkaar Voltijd

    Wil jij impact maken als customer succes manager? Zet jouw energie en talent in om onze slimme platforms voor vrijwillige inzet te laten groeien en zo bij te dragen aan onze missie: voor 1 miljoen mensen het verschil maken! **OVER NLVOORELKAAR EN SOCIAL CARE NETWORK**: Misschien ken je ons al van **NLvoorelkaar**, het grootste vrijwilligersplatform van...

  • Customer Success Manager

    4 weken geleden

    Breda, Nederland CM.com Voltijd

    Although our work may be highly technical, we understand the importance of the people who work here. Our team is made up of ambitious, caring, and entrepreneurial individuals who work together every day to overcome any challenge. Our company philosophy has remained the same since we first began in 1999: "Do what you love, do what you're good at, and...

  • Customer Success Manager

    2 dagen geleden

    Breda, Nederland NLvoorelkaar Voltijd

    **GET READY FOR IMPACT!** Wil jij impact maken en partners helpen om vrijwilligerswerk op de kaart te zetten? Ben jij een strategische gesprekspartner die relaties opbouwt, kansen signaleert en organisaties helpt groeien? Dan is deze rol als Customer Success Manager / relatiebeheerder echt iets voor jou! **OVER DE ROL**: Als Customer Success Manager ben...

  • Customer Success Manager

    4 weken geleden

    Breda, Nederland Blu Selection Voltijd

    Are you ready to join an international company within the hotel and Saas Sector? Are you an experienced Customer Success Manager looking for your next challenge? Do you speak English and German fluently? Then this is the perfect opportunity for you! Your responsibilities and impact working as a Customer Success Manager will be: • Identify upsell...

  • Customer Success Manager

    1 week geleden

    Breda, Nederland Blu Selection Voltijd

    Are you ready to join an international company within the hotel and Saas Sector? Are you an experienced Customer Success Manager looking for your next challenge? Do you speak English and German fluently? Then this is the perfect opportunity for you! Your responsibilities and impact working as a Customer Success Manager will be: • Identify upsell...

  • Afstudeerstage Hbo Customer Success

    4 weken geleden

    Breda, Nederland Jamezz B.V. Voltijd

    **VACATURE HBO STAGE CUSTOMER SUCCESS** **Over Jamezz** Werken bij Jamezz betekent groeien. Met een team van 20 toppers in een nieuw, inspirerend kantoor in Breda bouwen we aan software voor de horeca en recreatie branche. En dat doen we op basis van de vraag in de markt. Inderdaad, we staan nooit stil. We zijn continu in beweging en werken dagelijks aan...

  • Customer Service Manager

    3 weken geleden

    Breda, Nederland Ceban Pharmaceuticals B.V. Voltijd

    **Customer Service Manager**: **Ben je op zoek naar een baan waarbij klantgerichtheid en procesoptimalisatie centraal staan en werk je graag in een dynamische omgeving binnen de farmaceutische sector? Voor onze bereidingsapotheken in Breda en Oostrum zijn wij op zoek naar een Customer Service Manager die een sleutelrol gaat spelen in het coördineren en...

  • Customer Service Manager

    6 dagen geleden

    Breda, Nederland Ceban Pharmaceuticals B.V. Voltijd

    **Customer Service Manager**: **Ben jij een gedreven professional die klantgerichtheid en procesoptimalisatie moeiteloos combineert? Werk je graag in een dynamische omgeving waar je het verschil kunt maken binnen de farmaceutische sector?** **Voor onze bereidingsapotheken in Breda en Oostrum zijn wij op zoek naar een Customer Service Manager die een...

  • Microsoft 365 Succes Manager

    2 dagen geleden

    Breda, Nederland Benefit B.V. Voltijd

    **Microsoft 365 Succes Manager - Breng digitale groei in beweging!** **Help organisaties slimmer werken met Microsoft 365** Ben jij een gedreven professional met een passie voor het helpen van organisaties bij groei en optimalisatie? Wil jij bedrijven ondersteunen zodat zij succesvoller worden in hun corebusiness? Dan is Benefit op zoek naar jou! Sluit je...

  • Manager-Account Manager

    6 dagen geleden

    Breda, Noord-Brabant, Nederland Mondelēz International Voltijd

    Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer. As a Junior Account Manager Superunie within the sales team, you will work intensively with category management, CS&L, shopper marketing, marketing and demand planning. You will report directly to the...

  • Customer Support Agent

    4 weken geleden

    Breda, Nederland MailBlue Voltijd

    **Waarom deze functie iets voor jou is** - Je krijgt energie van klantcontact en lost graag problemen op - Je vindt het leuk om met software te werken en nieuwe dingen te leren - Je hebt oog voor detail en denkt proactief mee met klanten - Je zoekt een afwisselende baan in een enthousiast en hecht team - Je wil bijdragen aan een uitstekende klantervaring en...

  • Hotel Operations Manager for Independent Hotels

    4 dagen geleden

    Breda, Noord-Brabant, Nederland Blu Selection Voltijd

    Overview of Blu SelectionBlu Selection is an international company in the hotel and SaaS sector, providing a comprehensive hotel management solution to streamline operations for small to medium-sized independent hotels.The system assists with payment processing, bookings, cleaning management, and various other essential tasks, serving over 2,000 clients...

  • Account Growth Manager

    6 dagen geleden

    Breda, Noord-Brabant, Nederland Mondelēz International Voltijd

    Job Summary:The Account Growth Manager will be responsible for managing three or four smaller Superunie accounts and developing strategies to drive growth and profitability. This role requires a strong understanding of the FMCG industry and the ability to navigate complex customer organizations.You will work closely with cross-functional teams, including...

  • French Customer Service

    3 weken geleden

    Breda, Nederland Unique Voltijd

    **Over de functie**: As a customer service team member, you will be essential in managing the complete customer journey for the French domestic and export markets. Reporting to the customer service team leader, you will ensure our customers receive exceptional service, addressing their needs and capitalizing on sales opportunities. This role is vital in...

  • Customer Service Representative

    3 dagen geleden

    Breda, Nederland Wego Chemical Group, LP Voltijd

    Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years,...

  • Customer Relationship Executive

    6 dagen geleden

    Breda, Noord-Brabant, Nederland Mondelēz International Voltijd

    About The PositionThis exciting opportunity as a Customer Relationship Executive at Mondelēz International offers a chance to make a real impact on our business.You will be responsible for managing three or four smaller Superunie accounts, with the goal of realizing targets on net revenue and market share. Annual negotiations under the guidance of the...

  • Business Development Manager

    6 dagen geleden

    Breda, Noord-Brabant, Nederland Mondelēz International Voltijd

    About This RoleWe are seeking a talented Business Development Manager to join our team at Mondelēz International.You will work closely with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.Your Key ResponsibilitiesDevelop and drive broad customer relationships across all levels, with a focus on...

  • Business Development Manager

    3 weken geleden

    Breda, Nederland Lonza Voltijd

    Today Lonza is a global leader in life sciences. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s...

  • Manager Orderbegeleiding

    3 weken geleden

    Breda, Nederland Schumacher Packaging & Display BV Voltijd

    **Manager Orderbegeleiding & Customer Service Display** **Het bedrijf** - en offset bedrukt kunnen worden. Schumacher Packaging ontwikkelt en produceert klant specifieke verpakkingsoplossingen en biedt als full-service leverancier een uitgebreid gamma aan diensten voor alle stappen in de Supply Chain. **De functie** In deze rol stuur jij de afdelingen...