Assistant Process Support

4 weken geleden

Utrecht, Nederland Worldline Voltijd

Assistant Process Support

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life - people like you. So if you are a highly skilled Assistant Process Support looking to make a real impact on the world, join our journey

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We have many passionate and dedicated peers that would love for you to work with them

We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, increase efficiency/productivity and increase customer satisfaction.

In this role you report to the head of Operational Delivery Management within the entity equensWorldline NV.

**About the team**

As Client Service Desk we take ownership of client topics, we are committed to continuous improvements, and we are all team players. Our Client Service Desk team in total consists of 6 enthusiastic and customer driven service professionals. Communication is key, and we will not rest before the job is done.

**Your day-to-day responsibilities include**
- Act as a focal point for our current and future communication channels
- Provides advice on (new) process design and the description of processes, develops test cases and instructs employees on project implementation
- Monitors the implementation of the processes, identifies any deviations/discrepancies and notifies the team manager, submits proposals for optimisation and adapts operating instructions
- Reviews project information and the operating processes arising therefrom for their own team and the team of Project Managers.
- Monitors the execution of our operational processes including SLA performance meetings
- Provides support, knowledge and steering to our service desk agents regarding our daily business
- Organizes, supervises and monitors the ‘four-eyes principle’ checking process and perform specific random checks

**Signs of success**

As a successful hire, you support and accelerate our company's revenue growth by doing what you do best: building a strong relationship with our clients during the run of our services. Through collaboration with the client delivery team and other departments in the business, you will build our reputation as a trusted partner and inspiring leader in the online payment space.

**Skills we can't do without**:
As our new Assistant Process Support you:

- Are highly customer oriented, a team player which is hands on, having a “do” mentality
- Are highly interested on how to improve processes and procedures by new techniques such as AI and bring this to a new level
- Have good communication skills and the ability to communicate appropriately at all levels of the organization (written and verbal)
- Fluent in English and Dutch
- Have knowledge and a natural interest in the world of payments and IT
- Experience in continuous process improvement and strong analytical skills
- In addition tangible experience in dealing with b2b clients

**What do we offer?**

A Great Place to work This is a full-time position (36 hours a week) based in our Utrecht office. The employment conditions are market conform including laptop, mobile phone, flexible working hours home/office and other attractive secondary employment conditions.

**Grow with us, create tomorrow**

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

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