Assistant Process Support

6 maanden geleden


Utrecht, Nederland Worldline Voltijd

Assistant Process Support

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life - people like you. So if you are a highly skilled Assistant Process Support looking to make a real impact on the world, join our journey

The opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We have many passionate and dedicated peers that would love for you to work with them

We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, increase efficiency/productivity and increase customer satisfaction.

In this role you report to the head of Operational Delivery Management within the entity equensWorldline NV.

**About the team**

As Client Service Desk we take ownership of client topics, we are committed to continuous improvements, and we are all team players. Our Client Service Desk team in total consists of 6 enthusiastic and customer driven service professionals. Communication is key, and we will not rest before the job is done.

**Your day-to-day responsibilities include**
- Act as a focal point for our current and future communication channels
- Provides advice on (new) process design and the description of processes, develops test cases and instructs employees on project implementation
- Monitors the implementation of the processes, identifies any deviations/discrepancies and notifies the team manager, submits proposals for optimisation and adapts operating instructions
- Reviews project information and the operating processes arising therefrom for their own team and the team of Project Managers.
- Monitors the execution of our operational processes including SLA performance meetings
- Provides support, knowledge and steering to our service desk agents regarding our daily business
- Organizes, supervises and monitors the ‘four-eyes principle’ checking process and perform specific random checks

**Signs of success**

As a successful hire, you support and accelerate our company's revenue growth by doing what you do best: building a strong relationship with our clients during the run of our services. Through collaboration with the client delivery team and other departments in the business, you will build our reputation as a trusted partner and inspiring leader in the online payment space.

**Skills we can't do without**:
As our new Assistant Process Support you:

- Are highly customer oriented, a team player which is hands on, having a “do” mentality
- Are highly interested on how to improve processes and procedures by new techniques such as AI and bring this to a new level
- Have good communication skills and the ability to communicate appropriately at all levels of the organization (written and verbal)
- Fluent in English and Dutch
- Have knowledge and a natural interest in the world of payments and IT
- Experience in continuous process improvement and strong analytical skills
- In addition tangible experience in dealing with b2b clients

**What do we offer?**

A Great Place to work This is a full-time position (36 hours a week) based in our Utrecht office. The employment conditions are market conform including laptop, mobile phone, flexible working hours home/office and other attractive secondary employment conditions.

**Grow with us, create tomorrow**

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.


  • Assistant Process Support

    6 maanden geleden


    Utrecht, Nederland Worldline Voltijd

    Assistant Process Support Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the...


  • Utrecht, Nederland Capgemini Voltijd

    **Uren: 24-40 uur**: - **Werkplek: Utrecht en vanuit huis**: - **Ervaring: Mbo/Hbo student **Jouw mogelijkheden als Business Support Assistant Stagiair bij Capgemini**: **Geen dag is in deze rol hetzelfde, hieronder op hoofdlijnen een omschrijving van de stage werkzaamheden**: - **Onboarding en offboarding: Zorg ervoor dat nieuwe medewerkers zich meteen...

  • Research Assistant

    2 weken geleden


    Utrecht, Nederland Independent Recruiters Voltijd

    **Research Assistant - Shelf Life (Temp )**:**Unlock the Future of Nutrition at the Food Science & Technology Laboratory!** Join the company in its mission to revolutionize the Specialized Nutrition division by delving into the fascinating worlds of physical chemistry and sensory analysis. The dedicated team is passionate about ensuring that every piece of...

  • HR Assistant

    4 weken geleden


    Utrecht, Nederland Watermelon Voltijd

    As an HR Assistant at Watermelon, you will support the efficient functioning of our company by assisting with both human resources and operational tasks. **Highlights of this job**: - ** Company**: Watermelon - ** Core**: (Generative) AI chatbots / B2B SaaS - ** Role**: HR Assistant - ** Responsibilities**: Support recruitment, onboarding, payroll...

  • Project Manager

    7 maanden geleden


    Utrecht, Nederland HKU Voltijd

    Applications are invited for appointment as Project Manager/Assistant Project Manager (at the rank of Senior Research Assistant/Research Assistant I) in the School of Public Health (Ref.: 523853), to commence as soon as possible on a two-year fixed-term basis, with the possibility of renewal subject to satisfactory performance. Duties and...

  • Executive Assistant

    6 maanden geleden


    Utrecht, Nederland Danone Voltijd

    About the job Are you an experienced Executive Assistant who fits perfectly in an international fast-moving environment like Danone? Are you self-driven and ready to develop? Then this opportunity could be the perfect next step for an excellent communicator like you! In this exciting role you will directly support our **SVP **R&I Categories & Zones As...


  • Utrecht, Nederland Info Support Voltijd

    Afstudeeropdracht in Software Development: Social media marketing assistant Een AI-assistent die in het systeem zoekt naar relevante nieuwtjes en interessante data om via social media te delen met de wereld. Uiteraard zonder de privacy van gegevens in gevaar te brengen. Om zo op een minder tijdrovende en eenvoudigere wijze de leuke momenten en impact...


  • Utrecht, Nederland ZADIG&VOLTAIRE Voltijd

    **Purpose of the role**: The role of Sales Assistant is an essential part of the retail function. Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store. We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and...

  • Logistics Assistant

    3 weken geleden


    Utrecht, Nederland Whisky Auctioneer Voltijd

    **Logistics Assistant** **Location: Utrecht, Netherlands** **Start Date: TBC** **Starting Salary: €29,500** **Contract Type: Full-time** **About Us** The Whisky Auctioneer Group specialises in auctioning whisky, rum and wine whether it be fine, old, rare, collectable or affordable. Formed in 2013 and based in Perth, central Scotland, our websites aim...

  • Finance & Tax Assistant

    7 maanden geleden


    Utrecht, Nederland Auxadi Voltijd

    Descripción de la oferta The Company Auxadi is the leading firm for International Accounting, Tax, and Payroll management powered by Technology and amazing People (again 2023, certified as Great Place to Work!) We support our clients by becoming an international extension of their accounting departments. Our Single Point of Contact model and...


  • Utrecht, Nederland HKU Voltijd

    Manager/Senior Executive Assistant/Executive Assistant, TPg Alumni and Student Services (at the rank of Executive Officer/Clerk I/II) (several posts) in the Faculty of Business and Economics (Ref.: 524296) (to commence as soon as possible, on a two-year fixed-term basis, with contract-end gratuity and University contribution to a retirement benefits...

  • Team Assistant A/sa

    7 maanden geleden


    Utrecht, Nederland ERM Group Voltijd

    ERM, the largest global pure play sustainability consultancy, is going through significant growth. To support our growth, we are currently seeking a motivated Project Operations Assistant that will have the combined responsibility of supporting the Office Manager in the Netherlands and supporting on a variety of project teams in the Netherlands. The...

  • Assistant Controller

    7 maanden geleden


    Utrecht, Nederland UMC Utrecht Voltijd

    Are you an ambitious Assistant Controller who likes to have a broad and varied range of tasks? and like to support a financial controller and a project controller? If you like to then this vacancy will be interesting for you.**Elke dag de zorg en de gezondheid van mensen verbeteren**Goede arbeidsvoorwaarden**Jezelf continu blijven ontwikkelen vinden we...

  • Commercial Assistant

    7 maanden geleden


    Utrecht, Nederland fonQ Voltijd

    **Are you the Commercial Assistant for our Privat Label furniture departments that we are looking for?** **About fonQ** fonQ is the online Home & Living specialist in the Netherlands. We're not just about selling products; we're about creating exceptional experiences for our customers. With our extensive assortment, inspiration and excellent service, we...


  • Utrecht, Nederland HKU Voltijd

    Senior Marketing Assistant/Marketing Assistant, EMBA Marketing and Admissions (at the rank of Clerk I/II) in the Faculty of Business and Economics (Ref.: 524190) (to commence as soon as possible, on a two-year fixed-term basis, with contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary,...


  • Utrecht, Nederland HKU Voltijd

    Assistant Laboratory Technician (at the rank of Senior Laboratory Assistant) in the Clinical Trials Centre (Ref: 524161)  The Clinical Trials Centre (HKU-CTC) is a leading clinical trials management platform established under the LKS Faculty of Medicine and dedicated to managing and facilitating international-standard clinical trials on new drugs,...

  • Warehouse Assistant

    3 weken geleden


    Utrecht, Nederland Whisky Auctioneer Voltijd

    **Warehouse Assistant** **Location: Utrecht, Netherlands** **Start Date: TBC** **Starting Salary: €29,500** **Contract Type: Full-time** **About Us** The Whisky Auctioneer Group specialises in auctioning whisky, rum and wine whether it be fine, old, rare, collectable or affordable. Formed in 2013 and based in Perth, central Scotland, our websites aim...


  • Utrecht, Nederland HKU Voltijd

    IT Technician/ Senior IT Assistant/ IT Assistant in the Teaching and Learning Innovation Centre (TALIC) (Ref.: 524300) The University of Hong Kong is a leading global university focused on both research and teaching excellence. The  Teaching and Learning Innovation Centre (TALIC)  is a newly established unit tasked with supporting and enhancing...


  • Utrecht, Nederland HKU Voltijd

    Assistant Manager/Senior Executive Assistant (at the rank of Executive Officer/Clerk I) in the Department of Microbiology, School of Clinical Medicine  (Ref.: 524270) (to commence as soon as possible, on a two-year fixed-term basis or one-year temporary basis, with the possibility of renewal subject to satisfactory performance) Applicants should possess...


  • Utrecht, Nederland HKU Voltijd

    Senior Executive Assistant/Executive Assistant (at the rank of Clerk I/II) (2 posts) in the Department of Microbiology, School of Clinical Medicine (Ref.: 523996) (to commence as soon as possible, on a two-year fixed-term basis or one-year temporary basis, with the possibility of renewal subject to satisfactory performance) Applicants should possess 5...