Central Operations Planning

1 dag geleden

Amsterdam, Nederland bloomon Voltijd

bloomon is turning the flower industry on its head - for the better. How? By disrupting the traditional supply chain We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.

We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting), making us the largest direct to consumer flower business in Europe.

Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.

We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp - committed to making long-term positive change for our community, and the world around us.

The Operations team at bloomon and Bloom & Wild is split into two sub-teams, although in practice there is a close collaboration between all these sub-teams on a daily basis:

- **Production and supply chain** - centralized around our two main warehouses near Amsterdam and Birmingham the teams run our sourcing, supply chain, production and fulfilment operation. They cover the full range of products we process in our own warehouses: flowers, plants, gifts, food & drinks, packaging material and much more. They optimise for customer satisfaction, On Time-In Full fulfilment, quality and associated COGS.
- **Fulfilment and Customer Operations** - managing our partially outsourced sourcing, production and fulfilment in the UK, optimising our delivery organisation in all countries we are active in and servicing our customers with the Customer Delight team. The team works closely with our partners to achieve operational excellence and optimise for quality and customer satisfaction, delivery performance, capacity and associated COGS.

As part of the ‘Warehouse Operations team’, the Central operations planning team is the oil in the machine of our full end-to-end supply chain. In order to ensure an optimal production and fulfilment process in our warehouses, your team is in the middle between the forecasting team, the flower sourcing team, the commercial country teams, logistics and the warehouse teams. By understanding the different and opposing needs of all teams, you navigate to optimise for maximum availability of our products to sell, and minimise wastage on our fresh products. Through thorough coordination we unlock and utilise the maximum flexibility in our supply chain, in the most efficient way.

To ensure the successful execution of business continuation tasks, we are looking for a working student to support us for 20-24h per week. To excel in this role you need an analytical mindset, great Excel/Google Sheets skills, and strong attention to detail. If this sounds like you, keep on reading
- **️ What you'll be doing**:

- Solving out of stock situations (eg. upgrade individual customer orders / trigger resends / align with Customer Delight on customer communication)
- Supporting the weekly translation of forecasts into our relevant systems and tools
- Operationally keeping systems up to date (eg. upload stock availability, keep range plan updated in order tooling, solve availability issues due to product settings in our backend)
- Taking care of the operational planning of our B2B orders
- Supporting peak planning and execution (for Christmas, Valentine’s Day, Easter and UK and EU Mother’s Day)- Ideally, these tasks are carried out every morning, so we have a preference for you to work five half days, rather than 3 whole days.

**You’ll love this role if you**:
- Advanced MS Excel/Google sheets knowledge and experience (pivot tables, vlookups, index match, importrange etc)
- Great communication skillsEntrepreneurial and proactive mindset, ability to work on own initiative
- Have eye for detail, making sure you’re 100% correct
- You have a problem solving mindset, and enjoy unravelling complex challenges
- You are fluent in English
- Based in Amsterdam area (NL) OR Birmingham area (UK), and willingness and ability to travel to our respective warehouse.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

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