Culture and Member Engagement Manager
1 maand geleden
**Culture and Member Engagement Manager**
As Culture and Member Engagement Manager, you will play a crucial role in amplifying our DLL culture, shaping the workplace environment, and ensuring that our members (we call our employees members) have a positive, purposeful, and fulfilling experience throughout their journey with DLL. The key outcomes expected in this position are grounded in the foundational elements of our People Strategy, towards a purposeful and inclusive place to work.
Your key focus as Culture and Member Engagement Manager is to ensure our members have a voice, with a clear listening strategy across the entire member base. Using data to drive decision-making, your primary responsibility will be to develop and implement comprehensive listening strategies aimed at strengthening our culture and enhancing our members’ experience in line with our People strategy. You will analyze, synthesize, and share insights on key culture and organizational topics, allowing you to monitor, share and enhance the overall member experience.
In addition, you will lead the reporting framework in key areas, including Corporate Sustainability Reporting Directive (CSRD).
The role reports to our Head of Culture and Change Management and will be located close to a DLL office in either Europe or the USA.
Find out more here about how you can unleash your full potential at DLL
**Day to day**:
- Provide support to the Head of Culture and Change Management to various projects relating to culture in the organization.
- Design and implement a member listening framework and associated tools and resources to measure sentiment, engagement, and progress.
- Develop and monitor metrics and key performance indicators related to member experience.
- Extract and analyze data to report on trends and actionable insights to stakeholders within HR and across the business. Develop a benchmarking approach.
- Lead and drive annual internal Member Engagement Survey process, from planning and execution, to follow up analysis and action plan implementation.
- Conduct a range of member listening surveys to provide a platform for our people to be heard and understood.
- Lead the reporting framework including Corporate Sustainability Reporting Directive (CSRD).
- Support and facilitate focus groups and peer-to-peer conversations.
- Craft effective communication approaches that give members a voice.
- Connect with HR Business Partners and members of the Global HR community to ensure full alignment.
- Collaborate across the organization to ensure a holistic and positive approach to amplifying our culture.
**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.
“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”
**Essentials**:
- 5 years+ of working experience, preferably within HR, or consulting experience
- Experience in related culture or employee engagement positions.
- Exposure to designing and implementing culture enhancement, engagement and listening strategies.
- Demonstrated proficiency in data analysis and analytical tools
- Involvement in supporting organizational change through cultural initiatives.
- Strong project management skills
- Confident communicator in written English and presentations
Required skills, competencies, and behaviors:
- Communication: Articulate ideas clearly and listen actively, with ability to report findings / ideas to all stakeholders
- Data Analysis: Interpret cultural data to inform decisions.
- Project management
- Change Management: Navigate and guide through cultural shifts.
- Tactical and Strategic Thinking: Align culture with business objectives.
- Empathy: Understand employee emotions and needs.
- Positivity: Approach people and situations in an optimistic and collaborative way.
- Curiosity and Creativity: Propose innovative initiatives, and solutions
**Choose wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL
**Settling in**
At DLL, we are many things. We are team members, family me
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