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Customer Success Manager | German C2
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German Customer Service
1 maand geleden
**Introductie**: Do you wish to take the next step in your Customer Service career? Do you have experience or affinity in spareparts and/or machinery? This is the job for you
**Wat wij bieden**: Work as a high-level Customer Service in a leading international organisation. You will have an independent role within an international team. This company values contributing to personal development and growth. Enjoy a respectful, informal, and fun work environment where hard work is valued. Receive a competitive salary of up to €3600 gross per month, based on experience.
**Over jou**: Join an exciting journey of growth and innovation in Europe We are currently seeking an experienced German Customer Service Representative (Machinery to join our dynamic CS team.
Are you motivated, proactive and creative with 2-5 years of experience in international customer service? With your interest and background in machinery, technology, and spare-parts you take full ownership in providing excellent service and createive solutions to your customers.
- At least 2 years of experience in an international B2B customer service.
- High interest or a background in machinery, technology and/or spare parts.
- Excellent proficiency in English and German.
- You have strong organisational and communicative skills.
**Wat ga jij doen**: As a German Customer Service (machinery), you are the vital link between customers, the Technical Service department, internal build and repair centers, and Sales. You manage the complete order process, provide first-line support for general and technical inquiries, coordinating orders for Field service engineers, and ensuring seamless communication across teams. You ensure accurate records of service are kept and offer support in ensuring the correct maintenance and repairs are organised for the customers machines. Your main responsibilities:
- Manage the entire sales order process, including aftersales such as returns and credit notes
- Handle and resolve (sometimes creatively) first-line support inquiries, technical questions, and product-related issues.
- Contribute to internal process improvements and procedures.
- Processing shipments including export preparation and documentation.
**Waar ga jij werken**: As a key player in an international organization, you'll contribute to our success in providing top-notch service in the machines, technology, and parts industry. This organisation is constantly in search of improvements and innovative ideas to impress customers worldwide. The Customer Service department is a close-knit team, fostering a culture of support and collaboration.
