Customer Service Representative Ii
3 weken geleden
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
Discover meaningful work and give to our global mission at Thermo Fisher Scientific. Join us in providing solutions for challenging issues and making a positive impact on the environment, food safety, and cancer research.
**Customer Service Representative II**
The Customer Service Representative II will join a team with hard-working strengths in an international setting (EMEA region) and coordinate processes for external customers and internal teams.
**Key areas of responsibilities/How do you make an impact**:
Administratively supporting EMEA Field Service Managers, Remote Service Engineers, Supervisors & Engineers, together with our finance and logistics teams. Responsible for carrying out operational activities in QAD (ERP system), including processing part order requests, quoting for non-contractual related activities and parts, and invoicing. With a key focus on customer happiness and maintaining departmental goals.
**Operational Tasks/A Day in the life**:
Provide effective support to the Sales teams, Service teams, Business partners and other customers in the EMEA region
- Process issues reported by customers or engineers in the call handling system and take any follow-up actions.
- Interact with field service engineers, supervisors, and managers along with the service logistics team about open calls and part service order requests and deliveries.
- Prepare and send quotes to customers for service requests and part orders not covered by a service contract.
- Accurately process high volumes of part orders and service requests, with regular follow-up with customers and engineers to ensure the customer's needs are met efficiently and promptly.
**Knowledge/skills/abilities (Key to success)**:
- Have a foundational knowledge of the customer service environment, can switch between tasks, recognize customer or revenue related issues, and can advance.
- Able to balance business and commercial needs and potential risks/exposures with customer requests.
- Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
**Job Requirements**
- High school graduate or equivalent experience is required, along with proven experience in a customer service environment, service, or business administration.
- Proficient in English and in one other language: Preferably German, French, Italian.
- Good knowledge of QAD, CORA, and Office packages, such as Outlook, Excel, Word, and PowerPoint.
- Proven ability to multi-task, work towards deadlines, both independently and as part of a team. Strong communication skills with a collaborative/integrative style of working to reach common goals and objectives.
-
Customer Service Representative
3 weken geleden
Eindhoven, Nederland Undutchables VoltijdCustomer Service Representative – French and Dutch SpeakerWe are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be the primary point of contact for French- and Dutch-speaking customers, ensuring a seamless order process and excellent service experience.Key Responsibilities:Handle customer inquiries via...
-
Customer Service Representative
6 dagen geleden
Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd € 2.500 - € 2.600Job OverviewUndutchables is a rapidly growing e-commerce company with over 30 online stores and six international offices. As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences across various platforms.
-
Customer Service Representative | German
2 weken geleden
Eindhoven, Nederland Undutchables VoltijdOur client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer inquiries and complex cases across Our client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer...
-
Customer Service Representative | German
3 weken geleden
Eindhoven, Nederland Undutchables VoltijdOur client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer inquiries and complex cases across Our client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer...
-
Customer service representative | german
2 weken geleden
Eindhoven, Nederland Undutchables VoltijdOur client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer inquiries and complex cases across Our client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer...
-
Customer service representative | german
1 week geleden
Eindhoven, Nederland Undutchables VoltijdOur client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer inquiries and complex cases across Our client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer...
-
Customer Service Representative | German
2 weken geleden
Eindhoven, Nederland Undutchables VoltijdOur client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer inquiries and complex cases across Our client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer...
-
Customer Service Representative | German
2 weken geleden
Eindhoven, Nederland Undutchables VoltijdOur client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer inquiries and complex cases across Our client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer...
-
Customer Service Representative
2 dagen geleden
Eindhoven, Nederland Wena Uitzendburo BV Voltijd**Introductie**: Are you an enthusiastic and motivated team player who loves helping customers? Are you looking for a dynamic work environment where you can develop yourself? Then we have the perfect job for you! **Vacature omschrijving**: We are looking for an enthusiastic and customer-oriented Customer Service Representative for a printing company in...
-
Customer Service Representative
6 dagen geleden
Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd € 2.500 - € 2.900We are looking for a skilled Customer Service Representative to join our team at Undutchables. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers across Europe.Job DescriptionIn this role, you will be the primary point of contact for customers seeking assistance with our products. Your...
-
Customer Service Representative
4 weken geleden
Eindhoven, Nederland UPS Netherlands VoltijdExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representative | French and Dutch
3 weken geleden
Eindhoven, Nederland Undutchables VoltijdWe are seeking a Customer Service Representative – French and Dutch Speaker to join our client’s team in Oisterwijk. In this role, you will be the primary point of contact for French- and We are seeking a Customer Service Representative – French and Dutch Speaker to join our client’s team in Oisterwijk. In this role, you will be the primary point of...
-
Customer Service Representative | French and Dutch
3 weken geleden
Eindhoven, Nederland Undutchables VoltijdWe are seeking a Customer Service Representative – French and Dutch Speaker to join our client’s team in Oisterwijk. In this role, you will be the primary point of contact for French- and We are seeking a Customer Service Representative – French and Dutch Speaker to join our client’s team in Oisterwijk. In this role, you will be the primary point of...
-
Customer Service Representative
4 weken geleden
Eindhoven, Nederland Startselect Voltijd**About Startselect** As part of the Recharge family, at Startselect we're on a mission to make levelling up consumers' gaming experience with prepaid products super easy. We provide consumers around the globe with instant access to digital gift cards for all their favorite games and more. 45 of our team, from different nationalities, are based at our hub...
-
Customer Success Representative
3 weken geleden
Eindhoven, Nederland GoodHabitz VoltijdCatch the GoodHabitz Sparkle! Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences...
-
Customer Service Representative with French Language
3 weken geleden
Eindhoven, Nederland Korsit B.V. Voltijd**Korsit at a glance: No frills, just facts!** **Korsit** is a dynamic scale-up offering our customers an straightforward, secure, and convenient way to purchase prepaid branded payment cards, gaming cards, gift cards, and mobile cards through our brands - **dundle** (B2C) and **PrepaidForge** (B2B). Located in the heart of Eindhoven, our collaborative...
-
Customer Service Ambassador
6 dagen geleden
Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd € 2.500 - € 2.600Company OverviewUndutchables is a rapidly growing e-commerce company that has doubled its numbers annually since its founding in 2013. We operate over 30 online stores and have six international offices, catering to a vast audience with 120 million unique visitors each year.Job DescriptionWe are looking for a proactive and solution-oriented Customer Service...
-
Customer Service Ambassador
1 dag geleden
Eindhoven, Noord-Brabant, Nederland Undutchables VoltijdUndutchables is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market.This role involves handling customer inquiries and complex cases across various platforms, ensuring customer satisfaction while contributing to a growing team. Key Responsibilities:Respond to and resolve customer inquiries through phone,...
-
Customer Service Expert
7 dagen geleden
Eindhoven, Noord-Brabant, Nederland Undutchables VoltijdCompany OverviewOur client, a forward-thinking organization, is seeking a proactive and solution-oriented Customer Service Representative to support the Dutch market.As a key member of the team, you will handle customer inquiries and complex cases across various platforms, ensuring customer satisfaction while contributing to a growing team.Key...
-
Customer Service Representative
3 weken geleden
Eindhoven, Nederland Undutchables VoltijdYou are a system to reformat text and improve it.Job Description:As a key member of our team, you will play a crucial role in providing exceptional support and advisory services to our B2B customers.Main Responsibilities:Offer professional assistance to B2B customers, addressing their needs and helping them achieve continuous improvement.Provide web care,...
