Safety Program Manager, Commops

2 weken geleden

Amsterdam, Nederland Uber Voltijd

**About the Role**

We are on the lookout for a Safety Support Program Manager to help build the safety program in Europe, Middle East and Africa regions. In this pivotal role, you'll be at the forefront of driving process improvements and harmonization, ensuring operational excellence, efficiency and efficacy of safety support processes, and collaborating closely with cross-functional teams to enhance the customer experience for users in critical moments across the mobility and delivery businesses.

Your efforts will drive the experience of users involved in safety incidents and the mitigation of platform safety risks. This role has a strong focus on improving and managing complex processes, stakeholder engagement, leading cross-functional collaboration, and improving support operations through data analytics, organization, and teamwork.

**What you'll do**
- **Process Excellence**: Take ownership of safety support, optimizing existing processes with the customer and scalability in mind, and implementing new ones to ensure seamless support.
- **Project Execution**: Lead the execution of diverse and complex safety projects, from product rollouts to policy enhancements, driving positive change across the region.
- **Stakeholder Collaboration**: Foster collaboration with internal and external support sites, vendors, and cross functional partners.
- **Continuous Improvement**: Use data, user and stakeholder feedback, and judgment to identify opportunities to improve operations and safety support for users in the region.
- **Proactive Risk Mitigation**: Maintain deep knowledge of ongoing safety challenges and incidents in the region, and stay ahead of safety risks by adopting a proactive approach, identifying potential issues and implementing preventive measures.

**Basic Qualifications**
- **Process Improvements**: 5+ years of experience in operations, program, or process management, with proven experience in driving process improvements and change management in similar environments.
- **Stakeholder Management**: Demonstrated expertise in stakeholder management and negotiation, including experience working with stakeholders across vendor operations, policy, engineering, and product teams across large geographies.
- **Project Management**: Proven experience in leading complex projects end-to-end.
- **Communication Skills**: Skilled in adaptable communication, capable of creating clear narratives using both data and anecdotal evidence.

**Preferred Qualifications**
- **Safety Experience**: Experience working in a Trust & Safety operations team is a significant advantage.
- **Certifications**: PMP, Six Sigma certifications are good-to-have.
- **Process-Oriented**:Adept at creating efficient, scalable and forward-thinking processes, using both data and qualitative feedback from users and stakeholders to inform the updates.
- **Problem-Solving**:Experience in solving complex problems with a structured approach, demonstrating strong judgment, planning and organizational skills.
- **Project and Stakeholder Management**:Skilled in managing stakeholders across a matrixed organization, fostering collaboration and alignment. Ability to execute projects involving diverse stakeholders.
- **Strong Communication**:Exceptional written and verbal communication skills, capable of driving discussions and decisions effectively among a variety of audiences.
- **Bias for Action**:Proactive in identifying risks and opportunities, prioritizing and implementing appropriate solutions, and achieving results.
- **Customer Centricity**:Passionate about delivering outstanding and safe experiences to Uber's customers and partners, acting as advocates for users.

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