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Customer Support Representative

4 weken geleden

Amsterdam, Nederland ChurnZero Voltijd

Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Customer Service Representative. As a CSR, you will play a central role in providing best-in-class services to ChurnZero’s rapidly expanding customer base by providing product guidance while investigating and resolving product issues. If you’re technically minded and passionate about customer experience, this is the team for you. Join the team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd - and be an important part to our continued success

**Job Title**:Customer Support Representative
**Reports to**:Manager, Customer Support
**Location**:Remote, Netherlands-based
**Target Salary**: €40,000 to €45,000 base, €44-51k OTE

**Responsibilities**
- Investigate and resolve product bugs, alone and through collaboration with other ChurnZero teams
- Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible
- Provide accurate and complete information to customers and to other ChurnZero team members leveraging your tools and resources
- Collaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZero’s product, services and processes
- Reliably meet personal and team case handling targets and SLA expectations
- Contribute towards the development of a strong team environment by being energetic, enthusiastic, and relationship-focused; eager to make a positive impact with customers

**Qualifications**
- Undergraduate degree (BA/BS) or equivalent experience preferred
- 2+ years’ experience in Customer Service/Support roles, preferably at a SaaS organization
- Active listener, passionately communicative, and empathetic; able to put yourself in customers’ shoes and advocate for them when necessary
- Proactive problem-solver; confident at troubleshooting and able to investigate if you don’t have enough information to resolve customer issues
- Organized, articulate and reliable; strong diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Zendesk strongly preferred