Customer Service Representative

2 maanden geleden

Amsterdam, Nederland Archer Daniels Midland Company Voltijd

Amsterdam

Netherlands

Sales, Customer Service & Origination

**Customer Service Representative**
ADM Specialty Ingredients (Europe) B.V., Amsterdam, The Netherlands
The Role
In your role as Customer Support Representative you will be responsible to manage and process all assigned customer purchase orders in a timely and accurate manner.

**Responsibilities**:
**The main duties of this role will include**:

- Act as a single point of contact for customers and our international sales organization assigned to you with regards to all order related matters;
- Establish key client relationships in order to improve customer satisfaction;
- Correctly and efficiently process and manage all purchase orders into sales orders through JDE following contractual agreements and internal guidelines;
- Ensure that all order related data is well maintained in JDE and other supporting systems and departments within ADM;
- Manage and monitor progress of sales orders and proactively communicate to customers and/or sales organization;
- Manage the complete international shipping process ensuring that specific customer requirements are followed;
- Determine and prepare required export, transport and billing documents to secure a smooth and problem free shipment;
- Proactive communication and interaction with all departments and third parties. Escalate to manager whenever needed;
- Support credit control/collection;
- Act as backup for your direct and indirect colleagues in case of absence, illness and holiday.

**Qualifications and experience**
- Bachelor degree in Business administration, Sales-Commercial, Logistics or Supply Chain (or level gained through experience);
- Minimum of 3 years’ experience within sales support or customer service;
- Experience with customer relations in an international B2B market and food industry;
- Experience with international payment terms, customs and incoterms;
- Experience in export and document handling is a big plus;
- Demonstrated knowledge and understanding of an ERP system and Excel;
- Fluent in English both written and verbally is a must;
- Fluent in Dutch both written and verbally is a plus;
- Fluent in Spanish both written and verbally is a plus;
- Work accurately; be proactive and detail-oriented;
- Problem-solving mentality in accordance with internal processes and existing agreements;
- High work standards and ability to work under pressure;
- Understanding of different cultures and action accordingly;
- Ability to work independently as well as in a team;
- Display an enthusiastic, professional and customer focused approach.

**#IncludingYou**

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

**About ADM**

**Req/Job ID**

79384BR

LI-Hybrid

**Ref ID**

LI-VC1

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