Customer Service Representative

1 week geleden


Amsterdam, Nederland Lycamobile Voltijd

About the Company

Lyca Mobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lyca Mobile provides low-cost, high-quality data and voice services to over 15 million customers across 22 countries. Founded in 2006, Lyca Mobile continues to grow rapidly and welcomes a new customer to its family every two seconds.

To strengthen our marketing we are looking for a:
Customer Service Representative B2B in Amsterdam

Job Summary

Immerse yourself in a versatile role where you inform customers about products and services, answer questions, handle complaints, and manage customer data. You play a key role in improving customer satisfaction by providing feedback on customer service. In exceptional cases, you escalate issues to senior management. A unique opportunity to experience both operational and strategic aspects of customer service. Excited to learn more? Explore the full details below

Full Job Description
- Provide customers with information about products and services
- Answer customer inquiries about products and services
- Archive and register resolved complaints
- Maintain and update customer data in a system as necessary
- Provide feedback on how other staff members assist customers
- Report and refer exceptional cases to senior management
- Handle payments and refunds

Required
- Dutch
- English
- Urdu

Work Location: In person



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