Customer Service Ambassador

1 maand geleden


Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd

Job Title: Customer Service Representative

Job Description

We are seeking a highly skilled Dutch speaking Customer Service Representative to join our team in Barcelona. As a Customer Service Representative, you will be responsible for providing top-notch customer support to our clients via phone, email, chat, or automated alerts. Your primary goal will be to address user needs efficiently, ensure timely responses, and provide resolutions within the agreed Service Level Agreement (SLA).

Key Responsibilities:

  • Handle Incoming Customer Inquiries
  • Record Call Details
  • Maintain Knowledge of Services and Products
  • Escalate Potential Service Issues
  • Adhere to Project Processes and Procedures
  • Ensure Compliance with Contractual SLA
  • Provide Coverage for Other Agents
  • Collaborate with Team on Specific Projects
  • Fulfill Administrative Responsibilities
  • Participate in Regular Team Meetings
  • Perform Additional Tasks as Assigned

Requirements:

  • Native/Fluent in Dutch, Both Verbal and Written
  • Proficiency in English (Minimum B2 Level)
  • Minimum of 1 Year of Customer Service Experience
  • Experience in Automotive Industry a Plus
  • Competency in IT Platforms, Equipment, and Applications
  • Strong Aptitude for Working in Customer Service Environment
  • Excellent Customer Care Skills
  • Ability to Listen to and Understand Customer Needs
  • Capable of Taking Ownership of Calls

Offer:

  • Excellent Remuneration Package
  • Working Schedule: 30H, 3PM - 09 PM
  • Dynamic and Creative Team Environment
  • 23 Working Days of Paid Annual Leave
  • Guidance and Tools to Reach Full Potential

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