Customer Service Team Lead

4 weken geleden


Amsterdam, Noord-Holland, Nederland Cartier Voltijd
Job Description

We are seeking an experienced Customer Service Team Lead to join our team at Cartier. As a Senior Ambassador, you will play a key role in leading and managing a team of customer service representatives.

Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and manage a team of customer service representatives, providing coaching and training as needed
  • Collaborate with the quality specialists team to monitor and improve the quality of interactions with clients
  • Analyze KPIs and make recommendations for process improvements
  • Support team and individual performance improvement by working closely with the L&D team
  • Participate in recruitment and selection of new team members
  • Represent the team in meetings and communicate updates to the team
Requirements
  • 2-4 years of experience in a team lead or management role in a customer service environment
  • Significant experience in customer service, retail sales, or call center/e-commerce related activities
  • Excellent organizational and people management skills
  • Good interpersonal and communication skills
  • Native German speaker with fluency in English
  • Valid work permit in the Netherlands
Salary and Benefits

The estimated salary for this position is €60,000 - €80,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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