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Customer Service Liaison
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At Element Biosciences, we are passionate about our mission to empower the scientific community with freedom and flexibility to accelerate our impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. Our commitment to scientific integrity, collegiality, honesty, objectivity, and openness sets us apart.
We are seeking an experienced Customer Service Specialist to support our growing European and international Sales and Customer Support team. This role will play a pivotal part in ensuring seamless customer interactions and order fulfillment. The ideal candidate will be passionate about delivering exceptional customer experiences and have a strong track record of supporting cross-functional teams.
Key Responsibilities:
- Order Management: Support quote and contract review to ensure accurate order details, track activities within CRM systems to enhance communication, and align with Commercial and Operations teams to ensure timely order processing.
- Customer Communication: Follow up on customer orders, work with Operations to meet plant lead times, and prepare and provide data for customer order reports as requested.
- Logistics and Fulfillment: Generate fulfillment orders to the European based warehouse, address delivery-related questions, and ensure timely shipments.
- Support and Training: Provide ongoing support for customers post-implementation and support the completion of forms for new accounts, credit applications, and other applicable approvals.
Requirements:
- Bachelor's degree in Life Sciences or related field, plus a minimum of 4+ years of related customer service/support experience.
- Experience working in a startup environment, knowledge of CRM and ERP systems, and knowledge of logistics are preferred.
- Ability to be adaptable, learn new processes quickly, and become a subject matter expert in the process.
- Strong problem-solving, organizational, relationship-building, and time management skills.
- Demonstrated ability to be proactive and take initiative in business situations.
We foster an environment where all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristics protected by law.
