Customer Focused Technical Services Coordinator

6 uur geleden

Amsterdam, Noord-Holland, Nederland Markem-Imaje B.V. Voltijd

At Markem-Imaje B.V., we're dedicated to connecting products and protecting brands through intelligent identification, traceability, and consumer engagement solutions. As a leading provider of marking and coding systems, software, services, and consumables, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives, keep products safe, and engage their consumers.

Job Summary

We're seeking a highly skilled Customer Focused Technical Services Coordinator to join our North European team. In this role, you'll act as a liaison between our customers in the Benelux area and our Field Service Engineers, ensuring the efficiency of our preplanned and reactive maintenance activities.

Main Responsibilities:
  • Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
  • Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability, and customer responsiveness.
  • Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
  • Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
  • Perform duties related to invoice collection; credit validation, obtaining purchase orders, and prompt invoicing of completed service notifications.
  • Determine service stock availability and process advance shipments and returns of service parts.
  • Prepare and send quotations for services to customers.
Requirements

To be successful in this role, you'll need:

  • 1-2 years of customer-focused experience within a highly demanding and fast-paced environment.
  • A proven track record in positions with administrative tasks.
  • Proficient with MS Office, especially Outlook and Excel.
  • Proven experience of working within SAP environment would be a plus (training will be provided).
  • Fluent in English and Dutch (both verbal and written). French would be a plus.
  • Ability to demonstrate logical thinking process and troubleshooting.
  • Good organizational skills and ability to set priorities and manage time effectively.
  • Strong interpersonal, customer-oriented, and relationship management skills.
  • Ability to work independently.
What We Offer

As a valued member of our team, you'll enjoy:

  • Growth Opportunities within an international environment.
  • Bonus scheme.
  • Performance-based yearly merit increase.
  • Flexiwork Policy (hybrid).
  • Employee assistance program (helpline).
  • Long service awards.
  • Recruitment Referral bonus.
  • Smart casual dress code.

We're looking for someone who is aligned to our values and culture:

  • Collaborative entrepreneurial spirit.
  • Winning through customers.
  • High ethical standards, openness, and trust.
  • Expectations for results.
  • Respect and value people.

This is an exciting opportunity to join a dynamic team and contribute to our mission of delivering exceptional service to our customers. If you believe you have the skills and experience we're looking for, please submit your application.

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