Customer Service Ambassador
2 dagen geleden
About Pulitzer Amsterdam
Pulitzer Amsterdam is a unique and vibrant hotel located in the heart of Amsterdam. Our team is passionate about creating unforgettable experiences for our guests.
Salary: €45,000 - €60,000 per year
We are seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring that their stay with us is memorable and enjoyable.
Your Role in Our Story:
- Welcome guests warmly and assist them in discovering the best of Amsterdam.
- Handle a variety of requests, from booking tickets and making reservations to planning personalized day trips.
- Collaborate with the concierge team to ensure smooth and efficient guest service.
- Provide tailored recommendations, ensuring every guest experiences the best of what Amsterdam has to offer.
What We're Looking For:
- Strong communication skills in Dutch and English, with a passion for delivering exceptional customer service.
- A team player who thrives in a fast-paced, international environment.
- Flexibility to adapt to different situations and work dynamic shifts.
- A "Can Do" attitude, with knowledge of Opera systems being a plus.
Benefits:
- Experience a complimentary overnight stay at Pulitzer Amsterdam as part of our introduction program.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- A monthly budget to spend on benefits platform Alleo.
- Possibility to lease a bike.
- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam.
- Free and unlimited appointments per year with a psychologist via OpenUp.
- A monthly contribution to a pension scheme.
- A monthly travel allowance.
- A monthly clothing allowance (if applicable to your position).
- A yearly shoe allowance.
- Possibility to take part in a Dutch language course.
- Freshly prepared meals in the canteen.
- Discount on supplemental health insurances.
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