Customer Service Ambassador

1 maand geleden


Amsterdam, Noord-Holland, Nederland The Hoxton Voltijd

We're looking for a charismatic Customer Service Ambassador to join our team at The Hoxton. As the first point of contact for our guests, you'll be responsible for making their stay with us truly special.

Job Description

As a Customer Service Ambassador, you'll be the face of our hotel, ensuring that every guest feels welcome and valued. Your day will be filled with checking in and out guests, managing room assignments, and resolving any issues that may arise.

You'll work closely with our Front Office Manager to ensure smooth operations, including handling overbookings and maintaining accurate records. You'll also be responsible for answering phones, responding to guest requests, and providing recommendations on local attractions and events.

In addition to your administrative tasks, you'll play a key role in creating a positive experience for our guests. This means being proactive, flexible, and always willing to go the extra mile.

Requirements
  • A passion for delivering exceptional customer service
  • Previous experience in a similar role is a plus, but not required
  • A friendly, approachable attitude and a sense of humor
  • The ability to multitask and work well under pressure
  • A willingness to learn and adapt to new situations
What We Offer

We're proud to offer a competitive salary of £22,500 per annum, reflecting the importance of this role in our hotel's success. You'll also enjoy a range of benefits, including:

  • A comprehensive training program to help you develop your skills and knowledge
  • A supportive team environment that values teamwork and collaboration
  • Opportunities for career advancement and professional growth
  • A fun, dynamic work environment with a focus on employee satisfaction


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