Customer Service Representative
3 dagen geleden
We are seeking a highly skilled and fluent Dutch speaking Customer Service Representative to join our team in Barcelona, Spain. This is an exciting opportunity to work with a leading multinational technology BPO company and provide exceptional customer service to their clients.
Job DescriptionThe successful candidate will be responsible for handling incoming customer requests via telephone and email, providing timely and effective solutions to ensure customer satisfaction. They will also be required to log call details onto case management systems, manage incidents of client products, and escalate potential service issues to appropriate levels.
Additionally, the ideal candidate will have excellent communication and team skills, flexibility, and the ability to implement and manage changes in processes. They will also be capable of taking ownership of calls and progressing them to resolution or escalating them when needed.
Requirements- Native or fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
- Strong aptitude for working in a customer service environment
- Excellent customer care skills, with the ability to listen to and understand customer needs
We offer an excellent remuneration package based on experience, skills, and performance. The salary range for this role is approximately €30,000 - €40,000 per annum, depending on qualifications and experience.
Other benefits include rotating shift schedule, Monday to Sunday, 09:00 AM - 08 PM, full paid training on the company and the project, career development programs, specialized courses, and language classes. You will also have the opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere.
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