Customer Service Representative: Dutch Language Expert
2 dagen geleden
Grow-Talent is collaborating with a leading outsourcing company based in Barcelona, Spain. The company is seeking an experienced Customer Service Representative fluent in Dutch to work on-site.
About the Role:
- The ideal candidate will handle customer inquiries via various channels and provide timely responses within agreed service level agreements (SLAs).
- Maintaining up-to-date knowledge of services and products is crucial for addressing customer needs efficiently.
- The role involves recording call details accurately and escalating potential issues to senior team members when necessary.
- A strong focus on quality, customer satisfaction, and compliance with contractual SLAs is essential.
- Collaboration with the team on specific projects and fulfilling administrative responsibilities are also key aspects of the job.
Requirements:
- Native or fluent in Dutch, with a minimum B2 level proficiency in English.
- A minimum of one year's experience in customer service is required.
- Experience in the automotive industry is advantageous, particularly with electric vehicles.
- Strong IT skills, including Windows, MS Office, and internet configuration, are necessary.
- Candidate should be able to take ownership of calls and progress them to resolution or escalate when needed.
Offer:
- An attractive remuneration package based on experience, skills, and performance.
- A 30-hour working schedule from 3 PM to 9 PM.
- Paid annual leave and opportunities for growth and development.
Estimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experience.
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