Customer Service Representative: Dutch Language Expert

2 dagen geleden


Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd

Grow-Talent is collaborating with a leading outsourcing company based in Barcelona, Spain. The company is seeking an experienced Customer Service Representative fluent in Dutch to work on-site.

About the Role:

  • The ideal candidate will handle customer inquiries via various channels and provide timely responses within agreed service level agreements (SLAs).
  • Maintaining up-to-date knowledge of services and products is crucial for addressing customer needs efficiently.
  • The role involves recording call details accurately and escalating potential issues to senior team members when necessary.
  • A strong focus on quality, customer satisfaction, and compliance with contractual SLAs is essential.
  • Collaboration with the team on specific projects and fulfilling administrative responsibilities are also key aspects of the job.

Requirements:

  • Native or fluent in Dutch, with a minimum B2 level proficiency in English.
  • A minimum of one year's experience in customer service is required.
  • Experience in the automotive industry is advantageous, particularly with electric vehicles.
  • Strong IT skills, including Windows, MS Office, and internet configuration, are necessary.
  • Candidate should be able to take ownership of calls and progress them to resolution or escalate when needed.

Offer:

  • An attractive remuneration package based on experience, skills, and performance.
  • A 30-hour working schedule from 3 PM to 9 PM.
  • Paid annual leave and opportunities for growth and development.

Estimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experience.



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