Dutch Speaking Customer Service Expert for Barcelona Office

1 dag geleden


Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd

Looking to recruit a skilled Dutch speaking Customer Service Expert for their Barcelona office. Located in the heart of Spain, this role offers an exciting opportunity to work with a leading multinational technology BPO company.

Job Description:

  • Handle incoming B2C user requests via telephone/email and respond within SLA to customer.
  • Solve complex requests/incidents that require a higher level of technical knowledge.
  • Support technical enquiries and manage incidents of the clients product, car electrical chargers.
  • Progress / close service requests to a satisfactory conclusion on call management system.
  • Proactively update customers with status and resolution progress.
  • Monitor / progress all open queries in queue.
  • Evaluate potential service issues and escalate them to the appropriate level.
  • Maintain contractual SLA and meet performance standards.
  • Respond to any reasonable task posed by the assigned manager.
  • Achieve an excellent customer satisfaction level.

Requirements:

  • Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
  • Implement and manage changes in processes effectively
  • Good communication and team skills, flexibility

Offer:

  • An attractive remuneration package based on experience, skills, and performance
  • Rotating shift schedule: Monday to Sunday, 09:00 AM - 08 PM
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach full potential
  • Full paid training on the company and the project
  • Career development programs, specialized courses, and language classes


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