Senior Dutch Speaking Customer Experience Specialist in Barcelona
7 dagen geleden
We are seeking a highly motivated and detail-oriented Dutch speaking customer service professional to join our team in Barcelona. As a Customer Service Representative, you will be responsible for addressing customer inquiries via phone, email, and chat, providing timely and effective solutions.
Key responsibilities include:
- Providing exceptional customer support
- Accurately documenting call details
- Staying informed on products and services
- Escalating service issues when necessary
- Adhering to project-specific procedures and processes
- Providing coverage for other team members as needed
- Supporting team projects and attending regular team meetings
The ideal candidate will have:
- A C2/fluent level of Dutch with B2-level English proficiency
- At least 1 year of experience in customer service (experience in the automotive industry or with electric vehicles is a plus)
- Proficiency with IT systems, including Windows, MS Office, and internet setup
- Strong customer service orientation, effective listening skills, and the ability to problem-solve independently
What we offer:
- Competitive salary based on experience and performance: €28,000 - €35,000 per annum
- Flexible work schedule: 30 hours/week, 3 PM - 9 PM
- 23 days of paid annual leave
- A friendly, collaborative team environment
- Ongoing training and support to help you reach your potential
Join our dynamic team in Barcelona and take the next step in your career.
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