Senior Dutch Speaking Customer Experience Specialist in Barcelona

7 dagen geleden


Amsterdam, Noord-Holland, Nederland Cross Border Talents Voltijd
Customer Service Representative Opportunity in Barcelona

We are seeking a highly motivated and detail-oriented Dutch speaking customer service professional to join our team in Barcelona. As a Customer Service Representative, you will be responsible for addressing customer inquiries via phone, email, and chat, providing timely and effective solutions.

Key responsibilities include:

  • Providing exceptional customer support
  • Accurately documenting call details
  • Staying informed on products and services
  • Escalating service issues when necessary
  • Adhering to project-specific procedures and processes
  • Providing coverage for other team members as needed
  • Supporting team projects and attending regular team meetings

The ideal candidate will have:

  • A C2/fluent level of Dutch with B2-level English proficiency
  • At least 1 year of experience in customer service (experience in the automotive industry or with electric vehicles is a plus)
  • Proficiency with IT systems, including Windows, MS Office, and internet setup
  • Strong customer service orientation, effective listening skills, and the ability to problem-solve independently

What we offer:

  • Competitive salary based on experience and performance: €28,000 - €35,000 per annum
  • Flexible work schedule: 30 hours/week, 3 PM - 9 PM
  • 23 days of paid annual leave
  • A friendly, collaborative team environment
  • Ongoing training and support to help you reach your potential

Join our dynamic team in Barcelona and take the next step in your career.



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