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Dutch Speaking Customer Experience Representative
1 maand geleden
We're a customer-centric tech company that's changing the way insurance works. Our goal is to provide a smart, instant, and delightful experience for our customers.
About the JobWe're looking for a highly motivated and empathetic individual who can provide surprisingly delightful customer care to our customers in the Dutch market.
You'll work alongside some of the best talent from the tech and insurance industries, advocating for our community of customers and collaborating with our product and engineering team to maintain an award-winning level of service.
Key Responsibilities:
- Provide exceptional customer experiences through all channels (email, phone, etc.)
- Work with management to shape processes unique to our Dutch market and surface critical customer feedback
- Advocate for customers and liaise with our product and engineering team to maintain a high level of service
To succeed in this role, you'll need:
- Dutch native language skills and proficiency in English (German is a plus)
- Strong phone and creative writing skills
- A helpful personality with empathy, patience, and a positive approach
- Efficiency and a love for getting things done
- Tech-savvy with loads of attention to detail
- Experience working with helpdesk tools (i.e. Zendesk)
- At least 2 years of prior work experience or a college degree
- Customer experience at a tech start-up is a plus
Salary: $55,000 - $70,000 per year, depending on experience.
Why Work with Us?At Lemonade, we're a Public Benefit Corporation and a certified B-Corp, delivering environmental and social impact using our products and tech. We partner with organizations like the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, .org, charity: water, and more. We've been recognized as a 'Best Workplace' by Inc. Magazine and a 'World Changing Idea' by Fast Company Magazine.
