Dutch Speaking Customer Support Expert

3 weken geleden


Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd
About the Role

We are seeking a highly skilled Dutch speaking Customer Support Representative to join our team in Barcelona. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and working in a dynamic environment.

Job Description

The ideal candidate will have excellent communication skills, both written and verbal, with native level proficiency in Dutch and a minimum of B2 level English. You will be responsible for handling incoming customer inquiries, addressing user needs efficiently, and maintaining up-to-date knowledge of services and products.

  • Duties and Responsibilities:
  • Handle incoming customer inquiries via phone, email, chat, or automated alerts and address user needs efficiently
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
  • Escalate any potential service issues to senior team members as needed
  • Adhere to all project processes and procedures
  • Ensure compliance with contractual SLA
  • Provide coverage for other agents in their absence, whether within the same team or across different teams
  • Collaborate with the team on specific projects when requested
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
  • Participate in regular team meetings
  • Perform additional tasks as assigned by management to ensure continued service performance, quality, and customer satisfaction
Requirements
  • Native / fluent in Dutch, both verbal and written, and proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience required
  • Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred
  • Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, necessary
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
Offer
  • An excellent remuneration package based on experience, skills, and performance
  • Higher salary from the 7th month
  • Working schedule: Monday to Friday, 08:00 AM - 05:00 PM
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential

Estimated Salary Range: €25,000 - €35,000 per annum, depending on experience and qualifications



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