Customer Support Specialist in Barcelona

3 dagen geleden


Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd
Job Opportunity: Dutch Speaking Customer Support Representative

Grow-Talent is partnering with a leading Outsourcing/BPO company based in Barcelona, Spain to recruit a full-time Dutch speaking Customer Support Representative.

This position involves providing exceptional customer service via various communication channels, ensuring timely and efficient issue resolution while adhering to project processes and procedures.

Key Responsibilities:
  • Handle incoming customer inquiries (phone, email, chat, or automated alerts) and address user needs efficiently
  • Record call details in the call management system, ensuring timely responses and resolutions within agreed SLA
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
  • Escalate any potential service issues to senior team members, as needed
  • Adhere to all project processes and procedures
  • Ensure compliance with contractual SLA
  • Provide coverage for other agents in their absence, whether within the same team or across different teams
  • Collaborate with the team on specific projects, when requested
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
  • Participate in regular team meetings
Requirements:
  • Native / fluent in Dutch (both verbal and written). Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience is required
  • Experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
  • Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
Offer:
  • Attractive remuneration package based on experience, skills, and performance (approximately €30,000 per annum)
  • Higher salary from the 7th month
  • Working schedule: Monday to Friday, 08:00 AM - 05 PM
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential


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