Dutch Speaking Support Specialist

6 dagen geleden


Amsterdam, Noord-Holland, Nederland Grow-Talent Voltijd

Grow-Talent.com is partnering with a multinational technology business seeking a Dutch-speaking Customer Support Agent for their Lisbon office. This role involves supporting premium members of a popular streaming platform.

Job Type: Full-time

Location: Lisbon, Portugal

Key Responsibilities:

  • Provide exceptional customer support via multiple channels (phone, email, chat)
  • Ensure customer satisfaction through professional communication and issue resolution
  • Handle complaints, offer solutions, and maintain time limits
  • Identify client issues, troubleshoot, and provide resolutions
  • Determine when issues require reassignment or senior representative involvement
  • Collaborate with specialists to resolve or close help tickets effectively
  • Maintain documentation, categorize cases, and report bugs for the engineering team

Requirements:

  • Native/fluent Dutch speaker (oral and written), fluent English (B2 level)
  • Excellent writing and verbal communication skills to simplify technical language
  • Resourceful, stress-resistant personality that adapts to situations calmly
  • Ability to meet deadlines independently, minimal supervision
  • Team player with strong work ethic
  • No prior contact center experience required

Offer:

  • Competitive remuneration package based on experience, skills, and performance
  • Dynamic team environment with positive atmosphere
  • Guidance and tools for career growth
  • Meal allowance
  • Shift rotation with colleagues covering line hours from Mon-Sat, 7AM-7PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and accommodation assistance

Estimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experience. Benefits may vary based on individual circumstances.



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