Dutch Speaking Support Specialist
6 dagen geleden
Grow-Talent.com is partnering with a multinational technology business seeking a Dutch-speaking Customer Support Agent for their Lisbon office. This role involves supporting premium members of a popular streaming platform.
Job Type: Full-time
Location: Lisbon, Portugal
Key Responsibilities:
- Provide exceptional customer support via multiple channels (phone, email, chat)
- Ensure customer satisfaction through professional communication and issue resolution
- Handle complaints, offer solutions, and maintain time limits
- Identify client issues, troubleshoot, and provide resolutions
- Determine when issues require reassignment or senior representative involvement
- Collaborate with specialists to resolve or close help tickets effectively
- Maintain documentation, categorize cases, and report bugs for the engineering team
Requirements:
- Native/fluent Dutch speaker (oral and written), fluent English (B2 level)
- Excellent writing and verbal communication skills to simplify technical language
- Resourceful, stress-resistant personality that adapts to situations calmly
- Ability to meet deadlines independently, minimal supervision
- Team player with strong work ethic
- No prior contact center experience required
Offer:
- Competitive remuneration package based on experience, skills, and performance
- Dynamic team environment with positive atmosphere
- Guidance and tools for career growth
- Meal allowance
- Shift rotation with colleagues covering line hours from Mon-Sat, 7AM-7PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and accommodation assistance
Estimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experience. Benefits may vary based on individual circumstances.
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