Technical Support Specialist

23 uur geleden


Amsterdam, Noord-Holland, Nederland Cognizant Voltijd

Cognizant, a leading professional services company, is seeking an experienced Technical Support Specialist to join its Infrastructure Services Team. This role offers the opportunity to provide on-site technical support and maintenance for hardware, software, and networking issues in a dynamic international environment.

About Cognizant

At Cognizant, we help clients prepare for the digital era by delivering infrastructure services that transform the face of enterprises. Our goal is to maximize the potential of automation and software-defined data centers, ensuring seamless and personalized experiences for customers.

Job Description

This Technical Support Specialist position involves providing on-site technical support, troubleshooting, installing, and repairing IT equipment, ensuring minimal downtime and optimal performance of systems. The successful candidate will act as a bridge between the IT department and end-users, supporting multiple customers across various locations.

  • Diagnostics and resolution of hardware, software, and network issues for desktops, laptops, servers, printers, and other peripherals.
  • Installation, configuration, and upgrade of operating systems, applications, and hardware components.
  • Maintenance of IT equipment to ensure optimal performance and longevity.
  • Repairing and replacing hardware, including hard drives, memory modules, and other components.
Requirements and Qualifications

To succeed in this role, you should possess strong problem-solving skills, excellent communication skills, and the ability to work independently. A background in IT support or IT Field Support Engineer is essential, along with experience in Windows, Macintosh, OS X Laptop Support, End User Tools, Nexthink, Incident Management, Networking, IT Service Management, and Support Service Now with Windows environments.

Fluency in Dutch and good communication skills in English are also required. Additionally, you should be comfortable traveling and have flexibility in your work schedule.

What We Offer

As a Technical Support Specialist at Cognizant, you can expect:

  • A competitive salary based on your qualifications and experience.
  • Access to Udemy and Cognizant Academy digital libraries for continuous learning.
  • An NS business card to cover your commute expenses.
  • 25 days of paid holiday per year.
  • A laptop and smartphone.
  • A pension scheme.

We offer a dynamic international environment where you can thrive, collaborate with colleagues from around the world, and contribute to creating solutions for leading companies. If you're passionate about technology, enjoy solving complex problems, and have a drive for innovation, this could be the ideal opportunity for you.


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