Senior Technical Support Specialist

1 dag geleden

Amsterdam, Noord-Holland, Nederland SkySys Voltijd
About SkySys

SkySys is a dynamic and innovative company that requires an experienced IT professional to join our team as a Senior Technical Support Specialist. Our ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Job Description

We are seeking a highly skilled IT Infrastructure Engineer to provide on-site technical support for all End User Computing devices at our Amsterdam office. The successful candidate will be responsible for leading incident resolution, problem management, and request fulfillment to achieve high standards of customer service and deliver optimal operational benefits.

Key Responsibilities
  1. Technical Support:
  • Provide expert-level technical support for laptop, desktop, and mobility devices.
  • Resolve incidents, problems, and requests in a timely and efficient manner.
Incident Management:
  • Lead on the resolution of incidents, problems, and requests.
  • Ensure tickets are updated in a timely manner and adhere to required SLAs.
Troubleshooting:
  • Perform hardware and software troubleshooting for End User Computing devices.
  • Identify and resolve technical issues promptly.
Asset Management:
  • Manage asset inventory and ensure accurate tracking of devices.
  • Maintain up-to-date records of device deployment and maintenance.
Communication:
  • Communicate effectively with end-users, IT teams, and vendors.
  • Provide clear and concise updates on issue resolution and progress.
Required Skills and Qualifications
  • 3+ years of experience in IT infrastructure support.
  • Strong knowledge of ITIL concepts and ServiceNow.
  • Excellent client management and communication skills.
  • Ability to work independently and collaboratively as part of a team.
  • Strong analytical and problem-solving skills.
Benefits
  • A competitive salary: €60,000 - €80,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
Others

The successful candidate will have a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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