Senior Technical Operations Specialist
3 dagen geleden
We are 365 Retail Markets, the global leader of self-service technology and convenience solutions for the food service industry. Our innovative combination of Micro Market, vending, and dining technologies offers a best-in-class point-of-service platform for the workplace.
About the RoleThis is an exciting opportunity to join our Support Department as a Senior Technical Operations Specialist. As a key member of our team, you will play a vital role in ensuring our clients receive a consistently exceptional experience. Your primary responsibility will be to maintain uninterrupted, optimal performance of our 365 product suite across a diverse installation base.
You will enjoy tackling complex problems, working with time-sensitive clients of varying technical expertise, and implementing systemic solutions that prevent localized issues from recurring.
Key Responsibilities- Provide technical system and user support by responding to calls and email requests for technical support in a timely manner
- Manage client cases within Zendesk, communicating any perceived delays to management immediately upon identification
- Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with clients
- Evaluate issues and escalate, if necessary, to higher levels of client support
- Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path regarding persistent issues
- Collaborate with other department employees in troubleshooting difficult or time-sensitive problems
- Configure client equipment both locally and remotely
- Stay up-to-date with new and evolving technologies and achieve relevant industry and professional certifications
To succeed in this role, you will need:
- 1-2 years of experience handling high-end clients with the ability to demonstrate proper service recovery steps or a commensurate combination of education, certifications, and experience
- Proficiency with Ubuntu or other Linux distribution highly desired
- Solid understanding of mobile environments, including Android and iOS, as well as development and logging tools
- Solid understanding of Windows 10 environment, including device drivers, event viewer, and error reporting
- Experience working with advanced software issues that require root cause analysis
- Ability to work independently and efficiently to meet deadlines
- Able to promptly answer support-related email, phone calls, and other electronic communications
Salary: €52,500 - €57,000 per year
-
Senior Legal Operations Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland Albelli VoltijdJob Title: Senior Legal Operations SpecialistAbout the RoleWe are seeking an experienced Senior Legal Operations Specialist to join our team at Albelli. This is a unique opportunity to leverage your expertise in legal operations, contract management, and compliance to drive business success.Key ResponsibilitiesDevelop and implement efficient contract...
-
Senior Sustainability Operations Specialist
12 uur geleden
Amsterdam, Noord-Holland, Nederland Cognizant VoltijdAbout the RoleWe are seeking a Senior Sustainability Operations Specialist to join our team. This is an excellent opportunity for a professional with strong analytical and problem-solving skills to contribute to our sustainability initiatives.
-
Senior Technical Solutions Specialist Nordics
4 weken geleden
Amsterdam, Noord-Holland, Nederland Juniper Networks VoltijdAbout the RoleJuniper Networks is seeking a Senior Technical Solutions Specialist to join our team in the Nordics region. This is an exciting opportunity to work with cutting-edge technology and be part of a dynamic team that drives innovation.Job SummaryThe Senior Technical Solutions Specialist will be responsible for providing technical expertise and...
-
Technical Operations Manager International
3 dagen geleden
Amsterdam, Noord-Holland, Nederland HR Group HRG Hospitality B.V. & Co. KG VoltijdAbout the CompanyHRG Hospitality B.V. & Co. KG is a leading hotel operating company in Central Europe, with over 180 hotels near trade fairs and airports, as well as centrally located city hotels and hotels & resorts in popular vacation regions.Job DescriptionWe are seeking an experienced Technical Operations Manager International to oversee the technical...
-
Senior Development Security Operations Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland Yacht VoltijdAre you a skilled DevSecOps professional looking to take your career to the next level? We are seeking an experienced Senior Development Security Ops Developer to join our team at Yacht.This is a fantastic opportunity to work on cutting-edge projects, leveraging your expertise in CI/CD and Cloud deployment to drive business growth and innovation.About the...
-
Senior Property Operations Coordinator
4 weken geleden
Amsterdam, Noord-Holland, Nederland Page Personnel VoltijdWe are seeking a talented professional to join Page Personnel in the role of Senior Property Operations Coordinator. This position offers the opportunity to be at the heart of technical operations for a diverse portfolio of properties, ensuring maintenance and service issues are addressed efficiently and effectively.Key ResponsibilitiesTechnical Issue...
-
Senior Data Engineer Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland Metyis VoltijdJob OverviewWe are seeking a highly skilled Senior Data Engineer Specialist to join our team. This role will involve working with senior stakeholders to drive business impact and collaborating with data scientists to design and build operational data platforms.Key ResponsibilitiesEngineer complete technical solutions to solve business challenges in digital...
-
Senior Technical Support Specialist
4 weken geleden
Amsterdam, Noord-Holland, Nederland SkySys VoltijdAbout SkySysSkySys is a dynamic and innovative company that requires an experienced IT professional to join our team as a Senior Technical Support Specialist. Our ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.Job DescriptionWe are seeking a highly...
-
Technical IT Specialist for Salon Operations
3 weken geleden
Amsterdam, Noord-Holland, Nederland Treatwell VoltijdAbout the RoleWe are seeking a highly skilled Technical IT Specialist to join our European IT Services team. As a key member of our team, you will be responsible for day-to-day IT operations, including hardware management, software licensing, onboarding and offboarding of employees, and supporting the business during events.Our ideal candidate will have...
-
Senior Technical Program Manager
1 maand geleden
Amsterdam, Noord-Holland, Nederland Schiphol Group VoltijdAbout the RoleWe are seeking a skilled Tech Lead to join our Business Platform Operations team at Schiphol Group. As a key member of our organization, you will play a crucial role in shaping the technical direction of our business and driving innovation.Key ResponsibilitiesTechnical Leadership: Provide strong technical direction and establish a technical...
-
Senior Network Infrastructure Specialist
4 weken geleden
Amsterdam, Noord-Holland, Nederland A10 Networks VoltijdWe are seeking an experienced Senior Network Infrastructure Specialist to join our team at A10 Networks. As a key member of our network operations team, you will play a critical role in ensuring the reliability and performance of our global network infrastructure.Job Description:The Senior Network Infrastructure Specialist will be responsible for designing,...
-
ServiceNow Senior Technical Consultant
2 maanden geleden
Amsterdam, Noord-Holland, Noord-Holland, Nederland Cognizant VoltijdTitle: ServiceNow Senior Technical ConsultantYour role: The Senior Technical consultant has extensive knowledge and experience in designing and implementing solutions on the ServiceNow Platform. Technical Consultant Seniors define, develop, test, an
-
Technical Systems Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland Infront VoltijdAbout InfrontInfront is a dynamic company that values innovation and continuous improvement. Our culture emphasizes collaboration, trust, and teamwork, which are key to our success. We prioritize knowledge sharing and support the growth of our junior colleagues, fostering a team spirit that drives us forward.As a Technical Systems Specialist at Infront, you...
-
Senior Critical Facilities Operations Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland Equinix VoltijdAbout the RoleWe are seeking a highly skilled and experienced Senior Critical Facilities Operations Specialist to join our team. In this critical role, you will be responsible for ensuring the smooth operation of our data center facilities.Responsibilities:Maintenance of facility infrastructureSite inspections and monitoring of building and Data centre...
-
Senior Operations Director
4 weken geleden
Amsterdam, Noord-Holland, Nederland E2M Technologies VoltijdE2M Technologies seeks a seasoned leader to drive strategic growth and innovation across the company.As Senior Operations Director, you will play a critical role in developing and executing business plans, leveraging data-driven insights to inform decision-making and drive revenue growth. Your expertise in 80/20 FTB implementation will be instrumental in...
-
Senior Technical Director of SAP Engineering
4 weken geleden
Amsterdam, Noord-Holland, Nederland Booking VoltijdWe are seeking a highly skilled Senior Technical Director of SAP Engineering to join our team at Booking.com.As a Senior Technical Director of SAP Engineering, you will be responsible for leading and managing a team of engineers in the development and implementation of SAP solutions. Your expertise will play a crucial role in shaping the technical direction...
-
Adyen Revenue Operations Optimization Specialist
4 weken geleden
Amsterdam, Noord-Holland, Nederland Adyen VoltijdJob SummaryThe Adyen Revenue Operations Optimization Specialist plays a pivotal role in enhancing the commercial technology stack, excluding Salesforce. This position involves evaluating, implementing, and managing third-party tools to optimize revenue operations efficiency and effectiveness.Key ResponsibilitiesEvaluate and implement selected third-party...
-
Senior Technical Solutions Developer
4 weken geleden
Amsterdam, Noord-Holland, Nederland Beam VoltijdAbout UsMerit Circle DAO is a pioneering company in the web3 gaming industry, driven by innovation and passion. We strive to create cutting-edge technology that enhances our partners' experiences.Salary and BenefitsWe offer a competitive salary of $120,000 per annum, as well as various benefits tailored to support your growth and well-being.Job DescriptionAs...
-
Technical Operations Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland Arup VoltijdOverviewAt Arup, we pride ourselves on delivering innovative and sustainable solutions that shape a better world. Our team at Amsterdam Airport specializes in ensuring efficient operations and exceptional experiences through collaborative efforts with clients and stakeholders.
-
Senior Asset Finance Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland Stryker European Operations Limited - Dutch Branch Office VoltijdStryker European Operations Limited - Dutch Branch Office is seeking a highly skilled Senior Asset Finance Specialist to join their team in the GSA region, covering Germany, Switzerland, and Austria. About the Job: This role involves providing primary support to the Regional Finance Manager for the GSA region and collaborating with various teams to deliver...