Customer Service Expertise Lead for Dutch Market
4 dagen geleden
The Customer Service Expertise Lead for the Dutch market is a key role within our organization, Boehringer Ingelheim B.V., responsible for managing daily local and regional customer service activities across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and the Netherlands. This position involves building strong relationships with customers and external service providers, ensuring the delivery of our products within Human Pharma and Animal Health.
This is a fantastic opportunity for an experienced professional who wants to contribute to the growth of our European MIDI region by executing all day-to-day activities regarding customer order management, first point of contact for daily communication with 3PL/4PL warehouses, and coordinating outbound deliveries/customer service activities.
We offer continuous learning and development programs tailored to your career aspirations. Whether it's through training sessions, mentorship, or access to industry resources, we support your journey at Boehringer Ingelheim.
This role requires extensive experience with SAP or similar ERP systems, proficiency in Microsoft Office, particularly Excel for analytics and mass data processing, and familiarity with various reporting tools. Strong language skills in English are required, with a preference for Dutch.
Responsibilities
- Execute all day-to-day activities regarding customer order management (order taking, shelf-life, quantity, and pricing checks, processing, billing, back-orders)
- First/single point of contact for daily communication with relevant 3PL/4PL warehouses regarding Order Management
- Day-to-day coordination related to outbound deliveries/customer service activities
- Financial administration related to stock (value), customer orders, returns, complaints, and customer agreements
- Handle, process, and follow-up product recalls, returns, and complaints (financial, technical product, and logistical complaints)
- Initiation, setup, creation, checks, and maintenance of master data for material and customers in relevant Boehringer Ingelheim's systems, third-party systems
- Initiation, setup, creation, checks, and maintenance of EDI, Webshops, and/or system connections with external parties
- Relevant testing and key-user activities for above-mentioned systems and connections
About You
- Empathy and Service Orientation: Demonstrate a service-minded approach with excellent communication skills
- Attention to Detail: Ability to focus on details while maintaining a broad perspective
- Problem-Solving and Multi-Tasking: Strong skills in solving problems and managing multiple tasks simultaneously
- Effective Time Management: Understand and prioritize tasks efficiently to manage time effectively
- Team Collaboration: Ability to work effectively within a diverse team
Benefits
- Competitive salary range based on seniority and skills (approximately €65,000 - €85,000 per annum) plus annual bonus, 8% holiday pay, and company pension scheme
- Green mobility package where you get compensated even for cycling to the office – which is an inspiring, sustainable (platinum-certified) building
- Hybrid workplace model – flexibility to work from home within the respective country and the office and 31 vacation days to re-energize
- A very diverse team (currently over 50 nationalities) that enjoys fun activities and celebrations and values a respectful working atmosphere
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