Customer Service Expertise Lead for Dutch Market

4 dagen geleden


Amsterdam, Noord-Holland, Nederland Boehringer Ingelheim B.V. Voltijd
Overview
The Customer Service Expertise Lead for the Dutch market is a key role within our organization, Boehringer Ingelheim B.V., responsible for managing daily local and regional customer service activities across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and the Netherlands. This position involves building strong relationships with customers and external service providers, ensuring the delivery of our products within Human Pharma and Animal Health.

This is a fantastic opportunity for an experienced professional who wants to contribute to the growth of our European MIDI region by executing all day-to-day activities regarding customer order management, first point of contact for daily communication with 3PL/4PL warehouses, and coordinating outbound deliveries/customer service activities.

We offer continuous learning and development programs tailored to your career aspirations. Whether it's through training sessions, mentorship, or access to industry resources, we support your journey at Boehringer Ingelheim.

This role requires extensive experience with SAP or similar ERP systems, proficiency in Microsoft Office, particularly Excel for analytics and mass data processing, and familiarity with various reporting tools. Strong language skills in English are required, with a preference for Dutch.

Responsibilities
- Execute all day-to-day activities regarding customer order management (order taking, shelf-life, quantity, and pricing checks, processing, billing, back-orders)
- First/single point of contact for daily communication with relevant 3PL/4PL warehouses regarding Order Management
- Day-to-day coordination related to outbound deliveries/customer service activities
- Financial administration related to stock (value), customer orders, returns, complaints, and customer agreements
- Handle, process, and follow-up product recalls, returns, and complaints (financial, technical product, and logistical complaints)
- Initiation, setup, creation, checks, and maintenance of master data for material and customers in relevant Boehringer Ingelheim's systems, third-party systems
- Initiation, setup, creation, checks, and maintenance of EDI, Webshops, and/or system connections with external parties
- Relevant testing and key-user activities for above-mentioned systems and connections

About You
- Empathy and Service Orientation: Demonstrate a service-minded approach with excellent communication skills
- Attention to Detail: Ability to focus on details while maintaining a broad perspective
- Problem-Solving and Multi-Tasking: Strong skills in solving problems and managing multiple tasks simultaneously
- Effective Time Management: Understand and prioritize tasks efficiently to manage time effectively
- Team Collaboration: Ability to work effectively within a diverse team

Benefits
- Competitive salary range based on seniority and skills (approximately €65,000 - €85,000 per annum) plus annual bonus, 8% holiday pay, and company pension scheme
- Green mobility package where you get compensated even for cycling to the office – which is an inspiring, sustainable (platinum-certified) building
- Hybrid workplace model – flexibility to work from home within the respective country and the office and 31 vacation days to re-energize
- A very diverse team (currently over 50 nationalities) that enjoys fun activities and celebrations and values a respectful working atmosphere

  • Amsterdam, Noord-Holland, Nederland Cross Border Talents Voltijd

    Customer Service and Digital Marketing OpportunitiesWe are seeking passionate native speakers or individuals with a C1 level in German or Dutch to join our team in various European countries.Job Locations: Spain, Greece, Portugal, Malta, Cyprus, Romania, Bulgaria, Germany, Belgium, Poland, SlovakiaAbout the Job:Customer Service / Sales AgentTechnical...


  • Amsterdam, Noord-Holland, Nederland WorldFirst Voltijd

    At WorldFirst, we're looking for a seasoned Senior Marketing Lead to drive our growth strategy in Europe.About the RoleWe're a leading international payments business with a presence in multiple markets. As a Senior Marketing Lead, you'll be responsible for developing and executing a comprehensive marketing strategy to acquire new customers in Europe,...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    OverviewLemonade is a customer-centric tech company that has revolutionized the insurance industry. Our mission is to provide smart, instant, and delightful experiences to our customers.We're a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We prioritize innovation,...


  • Amsterdam, Noord-Holland, Nederland Simbase Voltijd

    About Simbase">Simbase is a leading provider of IoT connectivity solutions, empowering businesses worldwide to connect their devices seamlessly and affordably. Our mission is to unlock new opportunities for growth and innovation by providing intuitive, flexible, and customer-centric connectivity services.Job Summary">We are seeking an experienced Country...

  • Customer Service Team Lead

    2 maanden geleden


    Amsterdam, Noord-Holland, Nederland Richemont Voltijd

    Main Responsibilities:As a Customer Service Team Lead at Cartier, you will be responsible for managing and leading a team of approximately 15 multilingual Ambassadors. Your primary goal will be to ensure that the team delivers an excellent customer service experience in line with defined KPIs and Cartier standards.Key Responsibilities:- Foster a culture of...


  • Amsterdam, Noord-Holland, Nederland Patrique Mercier Recruitment Voltijd

    Patrique Mercier Recruitment is seeking a talented Dutch Speaking Customer Service Representative to join our team in Greece. This exciting opportunity offers a chance to work in a beautiful location and provide exceptional customer service to our Dutch-speaking clients. Key Responsibilities: * Respond to customer inquiries in Dutch and English through...

  • Marketing Performance Lead

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland DPG Media Voltijd

    About DPG MediaDPG Media is a rapidly-growing international B2B SaaS venture company formed by a prominent media publisher.We have a solid market position in all parts of the media industry, with a portfolio consisting of various A-brands, including AutoWeek, Donald Duck, Flow, Libelle, Margriet, Tina, Viva, vtwonen and Veronica Magazine.We reach more than...


  • Amsterdam, Noord-Holland, Nederland EF Education First Voltijd

    Are you passionate about sales, customer service, and marketing? Do you have a flair for languages and enjoy interacting with people from diverse backgrounds?About EF Education FirstEF Education First is a global leader in international education, offering a wide range of language courses, cultural exchange programs, and academic preparation services. As a...


  • Amsterdam, Noord-Holland, Nederland Cross Border Talents Voltijd

    Customer Service Opportunity in EuropeWe are seeking enthusiastic individuals with a strong command of either German or Dutch languages to join our team as Cross Border Talents expands its presence across various countries in Europe.As a key member of our customer service team, you will be responsible for handling inquiries and providing top-notch support to...


  • Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    OverviewPage Personnel is seeking a skilled and multilingual Sales Support Specialist to join our team in the Dutch market. As a key member of our sales support team, you will be responsible for providing exceptional administrative assistance to our sales team.Key ResponsibilitiesCustomer Service: Handle customer inquiries and process orders in a timely and...


  • Amsterdam, Noord-Holland, Nederland Workiva Netherlands BV Voltijd

    Role OverviewWe are seeking an experienced Account Executive to join our team in the Netherlands. This role is responsible for driving sales growth and expanding our customer base in the region.Key Responsibilities:Sell ParsePort software solutions to new and existing customers in the Dutch market.Build relationships with executive-level buyers and...


  • Amsterdam, Noord-Holland, Nederland Element Biosciences Voltijd

    Job Title: Customer Service Specialist LeadWe are seeking an experienced individual to join our team as a Customer Service Specialist Lead at Element Biosciences.About the Job:The Customer Service Specialist Lead will play a pivotal role in supporting our growing European and international Sales and Customer Support team. The successful candidate will be...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    We're a customer-centric tech company that's changing the way insurance works. Our goal is to provide a smart, instant, and delightful experience for our customers.About the JobWe're looking for a highly motivated and empathetic individual who can provide surprisingly delightful customer care to our customers in the Dutch market.You'll work alongside some of...

  • Global Process Lead

    3 dagen geleden


    Amsterdam, Noord-Holland, Nederland Heineken Voltijd

    About the RoleWe are seeking a seasoned Global Process Lead - Customer Excellence to drive our customer service operations forward.This is an exciting opportunity for a strategic thinker with expertise in customer service processes, fast-paced environments, and digital transformation. As part of our team, you will be pivotal in shaping the global process...


  • Amsterdam, Noord-Holland, Nederland Eco Plus Solutions AB Voltijd

    We are seeking a highly motivated and experienced Dutch-speaking Marketing & Sales Consultant to join our team at Eco Plus Solutions AB in Barcelona.Job Description:The successful candidate will be responsible for delivering exceptional customer service, providing strategic marketing advice, and driving business growth for our Dutch-speaking clients.Key...

  • Field Marketing Director

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland Elsevier BV Company Voltijd

    About the RoleWe are seeking a highly experienced Field Marketing Director to lead regional marketing efforts with a focus on digital strategy. The ideal candidate will develop and execute data-driven strategies using SEO, SEM, social media, email automation, and analytics to drive business results.ResponsibilitiesDevelop localized marketing strategies that...


  • Amsterdam, Noord-Holland, Nederland HelloFresh Voltijd

    Job OverviewWe are seeking a highly skilled Marketing Strategy Lead to spearhead the launch of our newest brand in the Netherlands and Belgium: Factor, a healthy, ready-to-eat meal subscription service. As a key member of our cross-functional team, you will be responsible for defining and executing the marketing strategy for Factor in the Netherlands and...

  • Customer Service Team Lead

    4 dagen geleden


    Amsterdam, Noord-Holland, Nederland SSP Voltijd

    About the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Starbucks, working as part of SSP Nederland. In this role, you will be responsible for leading the customer service team, managing workload, and ensuring exceptional customer experiences in all interactions.ResponsibilitiesLead and motivate the...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    Company OverviewAt ING, we strive to be a significant player in our market leader and challenger markets, with an additional presence in all major international markets and specialist expertise in selected emerging markets and products.SalaryWe offer a competitive salary tailored to your qualities and experience. The estimated salary for this role is...


  • Amsterdam, Noord-Holland, Nederland Virtuagym B.V. Voltijd

    About the RoleVirtuagym B.V. is seeking a highly skilled and experienced Customer Service Representative to join our team as a key player in the growth and development of our European client base.As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients across the DACH region, ensuring their...